Global Head of Partner Programs & Operations

Mosaic.tech; Washington (District of Columbia); On-site; USD 200,000 - 260,000; Full time

Job summary

HiBob is seeking a Global Head of Partner Success to lead and coordinate operations across the GTM partner organization. The role designs, scales, and optimizes partner programs, processes, and performance benchmarks to ensure consistency, efficiency, and measurable impact globally.

You’ll drive onboarding, enablement, program design, and governance, collaborating with RevOps and Partner teams to deliver scalable, data-driven outcomes across regions and partner types.

Qualifications

• 15+ years of experience in Partner Success, Onboarding, Partner Programs, or related roles.
• Proven experience designing and scaling global partner programs.
• Deep understanding of the complete partner lifecycle from recruitment through delivery and revenue.

Responsibilities

• Partner Programs & Operations: Own global partner onboarding, enablement, program design, and operational processes.
• Define and evolve partner program frameworks that support scale, quality, and performance.
• Establish governance models, benchmarks, and KPIs across the full partner lifecycle.
• Cross-Functional Alignment: Liaise with RevOps, Partner Marketing, Partner Service Delivery, and Partner Managers.
• Ensure alignment across GTM partner motions and improve partner productivity and outcomes.
• Performance & Optimization: Track partner performance against benchmarks and SLAs; drive data-driven improvements.

Skills

Partner success leadership

Global program design

Partner lifecycle knowledge

Organizational skills

Process orientation

Matrixed organizations experience

Global partnerships best practices

Job description

HiBob is seeking a Global Head of Partner Success to lead and coordinate operations across the GTM partner organization. The role designs, scales, and optimizes partner programs, processes, and performance benchmarks to ensure consistency, efficiency, and measurable impact globally.

You’ll drive onboarding, enablement, program design, and governance, collaborating with RevOps and Partner teams to deliver scalable, data-driven outcomes across regions and partner types.