Partner Experience and Operations

Mosaic.tech; Washington (District of Columbia); On-site; USD 200,000 - 260,000; Full time

Job summary

HiBob is seeking a Global Head of Partner Success to lead and coordinate operations across the GTM partner organization. The role designs, scales, and optimizes partner programs, processes, and performance benchmarks to ensure consistency, efficiency, and measurable impact globally.

You’ll drive onboarding, enablement, program design, and governance, collaborating with RevOps and Partner teams to deliver scalable, data-driven outcomes across regions and partner types.

Qualifications

• 15+ years of experience in Partner Success, Onboarding, Partner Programs, or related roles.
• Proven experience designing and scaling global partner programs.
• Deep understanding of the complete partner lifecycle from recruitment through delivery and revenue.

Responsibilities

• Partner Programs & Operations: Own global partner onboarding, enablement, program design, and operational processes.
• Define and evolve partner program frameworks that support scale, quality, and performance.
• Establish governance models, benchmarks, and KPIs across the full partner lifecycle.
• Cross-Functional Alignment: Liaise with RevOps, Partner Marketing, Partner Service Delivery, and Partner Managers.
• Ensure alignment across GTM partner motions and improve partner productivity and outcomes.
• Performance & Optimization: Track partner performance against benchmarks and SLAs; drive data-driven improvements.

Skills

Partner success leadership

Global program design

Partner lifecycle knowledge

Organizational skills

Process orientation

Matrixed organizations experience

Global partnerships best practices

Job description

About Us HiBob helps modern, mid-size businesses transform the way they manage people. Our HR platform gives HR leaders and managers the tools they need to connect, engage, develop, and retain their people. Built for the way people work today – globally, remotely, and collaboratively – Bob helps organizations create better work experiences at scale.

Being a Bobber means bringing your full self to work and doing your best work alongside thoughtful, ambitious people. We are building a global team that values curiosity, ownership, collaboration, and a genuine commitment to customer success.

It’s an exciting time to join! Salesforce is leading a $166 million investment in the company, supporting our vision to bring trusted people context into the AI-powered enterprise. As we accelerate our product, technology, AI, and innovation roadmap, you’ll have the opportunity to help shape what comes next.

About the Role

The Global Head of Partner Success will drive and coordinate operational excellence across all elements of HiBob’s GTM partner organization. This role is responsible for designing, scaling, and optimizing global partner programs, processes, and performance benchmarks to ensure consistency, efficiency, and measurable impact across regions and partner types.

Main Deliverables

• Design and launch global partner programs and performance benchmarks across all GTM partner types
• Build and scale standardized global processes for partner onboarding and GTM execution
• Track and report on adherence to recruiting, onboarding, enablement, delivery, and sales benchmarks
• Ensure operational rigor and continuous optimization across the partner lifecycle

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• 15+ years of experience in Partner Success, Onboarding, Partner Programs, or related roles
• Proven experience designing and scaling global partner programs
• Deep understanding of the complete partner lifecycle from recruitment through delivery and revenue

• Excellent organizational and communication skills
• Highly methodical and process-oriented mindset
• Comprehensive understanding of end-to-end partner operationsExperience operating within complex, matrixed organizations
• Deep expertise in global partnership operational best practices

What You’ll Do:

• Partner Programs & Operations
  • Own global partner onboarding, enablement, program design, and operational processes
  • Define and evolve partner program frameworks that support scale, quality, and performance
  • Establish governance models, benchmarks, and KPIs across the full partner lifecycle
• Cross-Functional Alignment
  • Liaise closely with RevOps, Partner Marketing, Partner Service Delivery, and Partner Managers
  • Ensure alignment and operational consistency across all GTM partner motions
  • Identify inefficiencies and lead initiatives to improve partner productivity and outcomes
• Performance & Optimization
  • Track partner performance against defined benchmarks and SLAs
  • Drive continuous improvement through data-driven insights and operational best practices
  • Ensure programs support both short-term execution and long-term scalability

Base salaries for this role range are $200,000-$260,000. Additionally this role has a variable compensation component.

As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate’s depth of experience, their qualifications relative to incumbent employees, and their location - among other factors.