Global Head of External Workforce & Seller Onboarding

Block; California; Remote; USD 207,000 - 311,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning assistance

Job summary

Block is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. This role reports to the Head of Global Onboarding Operations and will own the operating model for third-party providers, vendors, and BPO partners to improve seller outcomes at scale.

The ideal candidate has 12+ years in operations, vendor management, or workforce strategy, with strong financial acumen, experience with build-vs-buy decisions, and the ability

Qualifications

• 12+ years of progressive operations, vendor management, partner operations, BPO, procurement-adjacent, or workforce strategy experience.
• Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale.
• Strong understanding of SLAs, partner governance, quality assurance, operational scorecards, and business review mechanisms.
• Experience making build-vs-buy recommendations and managing tradeoffs across quality, cost, speed, scalability, and risk.
• Strong financial and analytical acumen, including cost modeling, vendor spend management, ROI analysis, and capacity planning.
• Ability to influence senior stakeholders across several functional areas and gain alignment in complex or sensitive situations.
• Experience in fintech, commerce, SaaS implementation, customer operations, field services, or scaled services delivery preferred.
• Clear communication, strong judgment, and comfort operating independently on significant strategic assignments.
• Experience improving workflows and customer outcomes using AI

Responsibilities

• Develop and govern the global onboarding external workforce strategy.
• Oversee vendor governance, SLAs, scorecards, and escalations.
• Lead BPO and vendor operating model across geographies.
• Collaborate with Sales, Finance, Procurement, Legal, and regional teams.
• Manage partner operations managers, vendor managers, and related teams.
• Foster accountability, commercial rigor, and seller-focused execution.

Skills

Operations leadership

Vendor management

BPO management

Workforce strategy

Financial acumen

Influence stakeholders

AI in workflows

Job description

Block is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. This role reports to the Head of Global Onboarding Operations and will own the operating model for third-party providers, vendors, and BPO partners to improve seller outcomes at scale.

The ideal candidate has 12+ years in operations, vendor management, or workforce strategy, with strong financial acumen, experience with build-vs-buy decisions, and the ability