Head of US Onboarding & Activation Operations

Block; San Francisco (CA); On-site; USD 207,000 - 311,000; Full time

Job summary

Block is seeking a senior operations leader to own US seller onboarding operations across first-party and vendor-supported delivery motions. Reporting to the Head of Global Onboarding Operations, this role will translate global onboarding strategy into US operating plans and lead multiple teams to improve activation, time-to-value, service quality, and cost-to-serve.

The ideal candidate brings 12+ years in operations leadership, experience managing diverse teams, and strong analytical and

Qualifications

• 12+ years of progressive operations leadership experience in technology, fintech, commerce, or SaaS environments.
• Experience managing multiple teams or departments with staffing, quality, cost, and performance responsibilities.
• Strong understanding of workforce planning, capacity management, service delivery operations, and performance management.

Responsibilities

• Own US onboarding execution from post-sale handoff through go-live across applicable seller segments, channels, and delivery models.
• Establish objectives, work plans, staffing models, and performance requirements for US onboarding teams.
• Drive accountability for US market performance while implementing global onboarding standards and cadences.

Skills

Operations leadership

Cross-functional influence

Data analysis

Forecasting

Budget management

Vendor operations

Team leadership

AI in workflows

Job description

Block is seeking a senior operations leader to own US seller onboarding operations across first-party and vendor-supported delivery motions. Reporting to the Head of Global Onboarding Operations, this role will translate global onboarding strategy into US operating plans and lead multiple teams to improve activation, time-to-value, service quality, and cost-to-serve.

The ideal candidate brings 12+ years in operations leadership, experience managing diverse teams, and strong analytical and