Global Head of Community & Enterprise Growth

Anthropic Limited; San Francisco (CA); Hybrid; USD 360,000 - 440,000; Full time

Job summary

Anthropic is seeking a Head of Community to transform our programs into a function that grows retained users and product adoption for Claude. You’ll lead a global team across ambassadors, regional leads, and enterprise champions, building a sharp operating model and a data-driven measurement framework.

You’ll partner with Product, Sales, PMM, Brand, and Comms to scale community initiatives. This role sits at the intersection of strategy, execution, and go-to-market impact, with a focus on

Qualifications

• Have built and led a community or customer advocacy function with measurable retention, adoption, or expansion outcomes.
• Led distributed teams of program owners and regional leads accountable for commercial impact.
• Think in funnels and segments and defend how community moved metrics in a QBR.
• Connect self-serve adoption inside large accounts to enterprise expansion.
• Experience with both developer communities and enterprise buyers is a plus.

Responsibilities

• Own the global community strategy and operating model across audiences and regions.
• Lead, coach, and scale a global team of program and regional owners.
• Define measurement framework with Product and Data Science to track retention and product adoption.
• Build community across audiences and seniority levels without fragmenting the experience.
• Align community initiatives with product direction, launches, and pricing to drive value.

Skills

Community leadership

Team building

Cross-functional collaboration

Measurement framework

Strategic thinking

Education

Bachelor's degree

Job description

Anthropic is seeking a Head of Community to transform our programs into a function that grows retained users and product adoption for Claude. You’ll lead a global team across ambassadors, regional leads, and enterprise champions, building a sharp operating model and a data-driven measurement framework.

You’ll partner with Product, Sales, PMM, Brand, and Comms to scale community initiatives. This role sits at the intersection of strategy, execution, and go-to-market impact, with a focus on