Global Head, Alternate Payments Operations

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 250,000 - 320,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Executive Director for Alternate Payments Operations in Florida. You will lead Kinexys and eWallet, owning end-to-end operational strategy and governance to scale, drive product adoption, and ensure regulatory compliance.

You will partner with Product, Technology, Risk, Compliance, and Finance to deliver resilient operations, expand capabilities, and optimize processes through automation and continuous improvement.

Qualifications

• 10+ years of leadership experience in Payments Operations, Transaction Banking Operations, Treasury Services, or related financial services operations functions.
• Significant experience managing end-to-end payment operations in a high-volume, mission-critical environment.
• Deep understanding of payment lifecycles, settlements, investigations, reconciliations, client servicing, exception management, and operational controls.
• Strong understanding of cross-border payments, foreign exchange transactions, and ISO 20022 messaging standards.
• Proven ability to build, scale, and transform operating models supporting new payment products and emerging technologies.
• Strong understanding of operational risk frameworks, controls, audit management, regulatory compliance, and issue remediation.
• Exceptional leadership and stakeholder management skills with a proven ability to influence senior executives and drive cross-functional outcomes.
• Experience leading through operational incidents, managing escalations, and executing effective crisis response.
• Strong analytical, strategic thinking, and problem-solving capabilities.
• Bachelor's degree required; advanced degree preferred.

Responsibilities

• Lead the Alternate Payments Operations organization, including end-to-end operational ownership of Kinexys and eWallet globally.
• Define and execute the operational strategy supporting business growth, product expansion, and client adoption.
• Design and implement scalable operating models and organizational structures to support future-state payments capabilities.
• Establish operational governance, performance metrics, and service level objectives.
• Own operational performance across transaction processing, payment execution, settlements, investigations, exception management, and client servicing.
• Ensure operational readiness for new products, features, clients, markets, and regulatory requirements.
• Drive service excellence through continuous process improvement, automation, and operational efficiency initiatives.
• Manage operational capacity planning, resource allocation, and workforce strategies aligned to business growth.
• Maintain a strong operational risk and controls framework across all Alternate Payments activities.
• Ensure compliance with regulatory requirements, policies, audit standards, and control expectations.
• Lead issue management, remediation activities, and regulatory examination support.

Skills

Leadership

End-to-end payments

Operational strategy

Stakeholder management

Cross-functional collaboration

Analytical thinking

Crisis management

Strategic thinking

Problem solving

Regulatory & risk awareness

Education

Bachelor's degree

MBA or advanced degree

Job description

JPMorgan Chase & Co. seeks an Executive Director for Alternate Payments Operations in Florida. You will lead Kinexys and eWallet, owning end-to-end operational strategy and governance to scale, drive product adoption, and ensure regulatory compliance.

You will partner with Product, Technology, Risk, Compliance, and Finance to deliver resilient operations, expand capabilities, and optimize processes through automation and continuous improvement.