Global Head of Alternate Payments Operations

JP Morgan Chase; Tampa (FL); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Health care coverage

Retirement plan

Discretionary incentive

On-site wellness

Job summary

JPMorganChase in Tampa, FL is seeking an Executive Director to lead Alternate Payments Operations, owning end-to-end operational strategy, governance, and risk management for Kinexys and eWallet.

You will drive scalable operating models, regulatory compliance, and a client-centric, well-controlled operating environment to support growth, product innovation, and exceptional service delivery across global payments.

Qualifications

• 10+ years of leadership experience in Payments Operations or related financial services functions.
• Experience managing end-to-end payment operations in a high-volume, mission-critical environment.
• Deep understanding of payment lifecycles, settlements, investigations, reconciliations, and controls.
• Strong knowledge of cross-border payments, foreign exchange, and ISO 20022 messaging standards.
• Proven ability to scale and transform operating models for new products and technologies.
• Expertise in risk frameworks, regulatory compliance, and issue remediation.
• Bachelor’s degree required; MBA or advanced degree preferred.

Responsibilities

• Lead the Alternate Payments Operations organization, including end-to-end ownership of Kinexys and eWallet globally.
• Define and execute the operational strategy to support growth, product expansion, and client adoption.
• Design scalable operating models and organizational structures for future-state payments capabilities.
• Establish governance, performance metrics, and service level objectives.
• Own operational performance across processing, settlements, investigations, and client servicing.
• Ensure readiness for new products, features, clients, markets, and regulatory requirements.
• Drive continuous process improvement, automation, and operational efficiency initiatives.
• Manage capacity planning, resource allocation, and workforce strategies aligned to growth.
• Maintain a strong risk and controls framework across all Alternate Payments activities.
• Ensure regulatory compliance and audit readiness; lead issue remediation and regulatory support.

Skills

Leadership

Payments operations

Cross-border payments

ISO 20022

Operational risk

Stakeholder management

Crisis management

Analytics

Education

Bachelor's degree

MBA or advanced degree

Job description

JPMorganChase in Tampa, FL is seeking an Executive Director to lead Alternate Payments Operations, owning end-to-end operational strategy, governance, and risk management for Kinexys and eWallet.

You will drive scalable operating models, regulatory compliance, and a client-centric, well-controlled operating environment to support growth, product innovation, and exceptional service delivery across global payments.