Global GSOC Supervisor - Lead Security Operations

Allied Universal; San Francisco (CA); On-site; USD 55,000 - 74,000; Full time

Job summary

Allied Universal is seeking a Global Security Operations Center Supervisor to lead day-to-day GSOC activities. The role oversees up to ten Lead Operators and Operators, ensuring staffing and adherence to policy and procedures under the Operations Manager.

The ideal candidate has a BA or equivalent experience in an operations center, at least four years in security, and strong communication and analytical skills to manage incidents and coordinate training and process improvements.

Qualifications

• BA or equivalent work experience in an operations center or dispatch capacity.
• Security experience is required (minimum four years).
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Receiving shift pass down information and conducting shift briefings.
• Maintaining situational awareness of events that may impact safety and operations globally.
• Drafts and sends emergency mass notifications and crisis communications.
• Ensures field personnel respond to emergencies (medical, fire, hazmat, disasters).
• Assists in developing and revising GSOC processes, protocols, and systems.
• Oversees quality control and staffing functions with the GSOC Operations Manager.
• Develops and matures GSOC capabilities, including intelligence/analytics support.
• Trains Operators in control room functions and conducts exercises with field leadership.

Skills

Instructional skills

Customer service

Research/analysis

Multitasking

Microsoft Office

Security systems knowledge

Team player

Education

BA or equivalent

Tools

Microsoft Office

Windows OS

Job description

Allied Universal is seeking a Global Security Operations Center Supervisor to lead day-to-day GSOC activities. The role oversees up to ten Lead Operators and Operators, ensuring staffing and adherence to policy and procedures under the Operations Manager.

The ideal candidate has a BA or equivalent experience in an operations center, at least four years in security, and strong communication and analytical skills to manage incidents and coordinate training and process improvements.