GSOC Supervisor: Global Security Operations Lead

Allied Universal; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Allied Universal is seeking a Global Security Operations Center Supervisor to lead day-to-day GSOC activities and supervise up to ten operators. You will ensure staffing, policy adherence, and effective crisis response across client locations globally, under the Operations Manager.

The ideal candidate brings a BA or equivalent, 4+ years in security, strong communication, and a high-tech mindset. You will guide process improvements, train staff, and coordinate incident response with client

Qualifications

• College Degree (BA) or equivalent work experience in an operations center or dispatch capacity.
• At least four years of experience in security.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Excellent instructional, customer service, written and verbal communication skills.
• Experience in conducting research/analysis.
• Ability to multitask in a fast paced environment.
• Comfortable with high-tech work environment and constant learning of new tools and innovations.
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed.
• Good working knowledge of Microsoft Office suite and Windows OS.
• Self-motivated, curious, and knowledgeable pertaining to news and current events.
• Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems.

Responsibilities

• Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance.
• Maintaining situational awareness of events that may compromise the safety and security of personnel, operations, and infrastructure for client locations globally.
• Drafts and sends emergency mass notifications and other crisis communications.
• Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.
• Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems.
• Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms.
• Provides back-up, support, and on-call function as-needed.
• Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager.
• Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas.
• Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool).
• Works with Operations Manager to identify process and quality improvements.
• Represent the GSOC in meetings with client personnel.
• Triage and manage incidents of workplace violence or other associate misconduct.
• Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team.

Skills

Leadership

Security

GSOC

Discipline

MS Office

CCTV systems

Access control

Emergency response

Training

Education

BA or equivalent

Tools

SharePoint

Windows OS

Job description

Allied Universal is seeking a Global Security Operations Center Supervisor to lead day-to-day GSOC activities and supervise up to ten operators. You will ensure staffing, policy adherence, and effective crisis response across client locations globally, under the Operations Manager.

The ideal candidate brings a BA or equivalent, 4+ years in security, strong communication, and a high-tech mindset. You will guide process improvements, train staff, and coordinate incident response with client