Global GSOC Operations Leader (24/7)

Securitas USA; Austin (TX); Sur place; USD 65 000 - 70 000; Plein temps

Résumé du poste

Securitas USA is seeking a GSOC Operations Manager for the Austin, TX area. You will drive a 24/7 global security operation, lead a high-performing team, and own day-to-day performance of the Global Security Operations Center. You will work with senior client stakeholders to translate incidents and trends into actionable improvements.

The role emphasizes hands-on leadership, strategic execution, and ensuring service delivery aligns with SLAs and client expectations.

Qualifications

• Clear communication skills and professional demeanor.
• Strong attention to detail and accuracy.
• Ability to manage time and prioritize tasks in a 24/7 environment.

Responsabilités

• Oversee daily GSOC operations including alarm monitoring, access control, incident response, and communication workflows.
• Lead a 24/7 global security operation and manage day-to-day performance of the GSOC.
• Collaborate with client stakeholders and internal leaders to turn data into actionable improvements.
• Develop and enforce SOPs and best practices for reliable service delivery.

Connaissances

Communication skills

Attention to detail

Time management

Leadership

Formation

High School Diploma

Bachelor's degree

CPR/AED/First Aid

Outils

Microsoft Office

Security operations platforms

Description du poste

Securitas USA is seeking a GSOC Operations Manager for the Austin, TX area. You will drive a 24/7 global security operation, lead a high-performing team, and own day-to-day performance of the Global Security Operations Center. You will work with senior client stakeholders to translate incidents and trends into actionable improvements.

The role emphasizes hands-on leadership, strategic execution, and ensuring service delivery aligns with SLAs and client expectations.