GSOC Operations Manager

Securitas USA; Austin (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

Securitas USA is seeking a GSOC Operations Manager for the Austin, TX area. You will drive a 24/7 global security operation, lead a high-performing team, and own day-to-day performance of the Global Security Operations Center. You will work with senior client stakeholders to translate incidents and trends into actionable improvements.

The role emphasizes hands-on leadership, strategic execution, and ensuring service delivery aligns with SLAs and client expectations.

Qualifications

• Clear communication skills and professional demeanor.
• Strong attention to detail and accuracy.
• Ability to manage time and prioritize tasks in a 24/7 environment.

Responsibilities

• Oversee daily GSOC operations including alarm monitoring, access control, incident response, and communication workflows.
• Lead a 24/7 global security operation and manage day-to-day performance of the GSOC.
• Collaborate with client stakeholders and internal leaders to turn data into actionable improvements.
• Develop and enforce SOPs and best practices for reliable service delivery.

Skills

Communication skills

Attention to detail

Time management

Leadership

Education

High School Diploma

Bachelor's degree

CPR/AED/First Aid

Tools

Microsoft Office

Security operations platforms

Job description

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client's unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Job Title: GSOC Operations Manager

Location: Austin, TX

Shift / Schedule

• Friday-Monday (Overnights)
• Friday & Monday: 10:00 p.m. - 6:00 a.m.
• Saturday & Sunday: 6:00 p.m. - 6:00 a.m.

Compensation

The salary range for this role is from $65,000 to $70,000 annually. The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You'll Do

As a GSOC Operations Manager, you will be the driving force behind a 24/7 global security operation that protects people, assets, and reputation across the AMER/EMEA regions. You'll lead a high-performing team, shape strategy, and own the day-to-day performance of a mission‑critical Global Security Operations Center.

This is a hands‑on leadership role where your decisions matter in real time. You'll work closely with senior client stakeholders and internal leaders, turning data, incidents, and trends into clear actions and continuous improvement.

Strategic Leadership & Operational Excellence

• Oversee daily GSOC operations including alarm monitoring, access control, incident response, and communication workflows.
• Ensure alignment with client expectations, service level agreements (SLAs), and service delivery standards.
• Champion the GSOC mission by identifying opportunities to expand capabilities and enhance services.
• Oversee the development, implementation, and continuous improvement of Standard Operating Procedures (SOPs) and best practices.
• Monitor system performance and coordinate resolution of technical or operational issues.
• Identify operational risks and implement mitigation strategies to ensure business continuity and reliability.
• Collaborate with cross‑functional teams and global security partners to ensure consistent service delivery across regions.
• Participate in on‑call rotations and provide leadership coverage as required.
• Perform additional duties as assigned.

Team Development & Leadership

• Provide direct leadership, coaching, and development for GSOC personnel across AMER/EMEA.
• Build a culture of accountability, collaboration, and continuous improvement.
• Own staffing, scheduling, and coverage to ensure uninterrupted 24/7 operations.
• Lead onboarding, training, and professional development to build a skilled, resilient team.
• Conduct performance evaluations, coaching, and corrective actions with clear development plans.
• Support recruitment efforts, including interviewing and selecting top talent.

Incident Management & Client Relations

• Serve as the primary escalation point for critical incidents and operational challenges.
• Maintain a strong operational presence during high‑impact or time‑sensitive events.
• Ensure timely, accurate, and professional incident notifications and communications.
• Oversee thorough documentation and reporting in line with compliance and regulatory standards.
• Build and maintain strong, strategic relationships with client stakeholders and local branch leadership.
• Promote a customer‑centric service model and high‑quality interactions at every touchpoint.
• Deliver regular and ad hoc reports to leadership and clients highlighting trends, risks, and performance.
• Support investigations by coordinating resources, reviewing data, and ensuring timely follow‑up and reporting.

Reporting & Data Integrity

• Manage reporting functions (bi‑weekly, monthly, quarterly) including incident volume, alarm activity, and response performance.
• Ensure accuracy and integrity of operational data, including headcount tracking and system inputs (e.g., IA/OFSS).
• Maintain accountability for GSOC administrative functions, including documentation, inventory control, and facility organization.

Who You Are

You bring a service‑first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. You are solutions‑focused and thrive in both independent and team settings. You are comfortable leading in a fast‑paced, high‑visibility environment where your decisions have real‑time impact.

Education & Certifications

• High School Diploma required.
• Bachelor's degree preferred.
• CPR/AED/First Aid certification preferred.

Technical or Job‑Specific Skills

Proficiency in Microsoft Office and security operations platforms.

Strong organizational and time management skills.

Excellent verbal and written communication skills, including experience with executi