GSOC Operations Manager

Securitas Inc.; Austin (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

Securitas USA is seeking a GSOC Operations Manager in Austin, TX to lead a 24/7 Global Security Operations Center, protecting people, assets, and reputation across AMER/EMEA regions. You will direct a high‑performing team, shape strategy, and own the day‑to‑day performance, ensuring alignment with client expectations and SLAs. This hands‑on leadership role requires data‑driven decisions, cross‑functional coordination, and a commitment to continuous improvement.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• CPR/AED/First Aid certification preferred.
• Experience leading teams in 24/7 operations environments.
• Familiarity with alarm monitoring, access control, and incident management systems.

Responsibilities

• Oversee daily GSOC operations including alarm monitoring, access control, incident response, and communication workflows.
• Ensure alignment with client expectations, SLAs, and service delivery standards.
• Lead onboarding, training, and development to build a skilled, resilient team.
• Serve as primary escalation point for critical incidents and operational challenges.
• Deliver regular reports to leadership and clients highlighting trends, risks, and performance.

Skills

Leadership

Incident management

Client relations

Reporting

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Security platforms

Job description

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Job Title:

GSOC Operations Manager

Location:

Austin, TX

Shift / Schedule:

Friday–Monday (Overnights)

• Friday & Monday: 10:00 p.m. – 6:00 a.m.
• Saturday & Sunday: 6:00 p.m. – 6:00 a.m.

Compensation

The salary range for this role is from $65,000 to $70,000 annually. The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You’ll Do

As a GSOC Operations Manager, you will be the driving force behind a 24/7 global security operation that protects people, assets, and reputation across the AMER/EMEA regions. You’ll lead a high-performing team, shape strategy, and own the day-to-day performance of a mission-critical Global Security Operations Center.

This is a hands‑on leadership role where your decisions matter in real time. You’ll work closely with senior client stakeholders and internal leaders, turning data, incidents, and trends into clear actions and continuous improvement.

Strategic Leadership & Operational Excellence

• Oversee daily GSOC operations including alarm monitoring, access control, incident response, and communication workflows.
• Ensure alignment with client expectations, service level agreements (SLAs), and service delivery standards.
• Champion the GSOC mission by identifying opportunities to expand capabilities and enhance services.
• Oversee the development, implementation, and continuous improvement of Standard Operating Procedures (SOPs) and best practices.
• Monitor system performance and coordinate resolution of technical or operational issues.
• Identify operational risks and implement mitigation strategies to ensure business continuity and reliability.
• Collaborate with cross-functional teams and global security partners to ensure consistent service delivery across regions.
• Participate in on‑call rotations and provide leadership coverage as required.
• Perform additional duties as assigned.

Team Development & Leadership

• Provide direct leadership, coaching, and development for GSOC personnel across AMER/EMEA.
• Build a culture of accountability, collaboration, and continuous improvement.
• Own staffing, scheduling, and coverage to ensure uninterrupted 24/7 operations.
• Lead onboarding, training, and professional development to build a skilled, resilient team.
• Conduct performance evaluations, coaching, and corrective actions with clear development plans.
• Support recruitment efforts, including interviewing and selecting top talent.

Incident Management & Client Relations

• Serve as the primary escalation point for critical incidents and operational challenges.
• Maintain a strong operational presence during high‑impact or time‑sensitive events.
• Ensure timely, accurate, and professional incident notifications and communications.
• Oversee thorough documentation and reporting in line with compliance and regulatory standards.
• Build and maintain strong, strategic relationships with client stakeholders and local branch leadership.
• Promote a customer‑centric service model and high‑quality interactions at every touchpoint.
• Deliver regular and ad hoc reports to leadership and clients, highlighting trends, risks, and performance.
• Support investigations by coordinating resources, reviewing data, and ensuring timely follow‑up and reporting.

Reporting & Data Integrity

• Manage reporting functions (bi‑weekly, monthly, quarterly) including incident volume, alarm activity, and response performance.
• Ensure accuracy and integrity of operational data, including headcount tracking and system inputs (e.g., IA/OFSS).
• Maintain accountability for GSOC administrative functions, including documentation, inventory control, and facility organization.

Who You Are

You bring a service‑first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. You are solutions‑focused and thrive in both independent and team settings. You are comfortable leading in a fast‑paced, high‑visibility environment where your decisions have real‑time impact.

Education & Certifications

• High School Diploma required.
• Bachelor’s degree preferred.
• CPR/AED/First Aid certification preferred.

Technical Or Job‑Specific Skills

• Proficiency in Microsoft Office and security operations platforms.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills, including experience with executive‑level reporting.
• Ability to manage conflict, lead through change, and make sound decisions under pressure.

Core Skills & Competencies

• Strong leadership and people management skills, with a track record of motivating and developing teams at all levels.
• Proven ability to build and maintain effective client and stakeholder relationships.
• Strategic thinker with strong problem‑solving skills and a continuous improvement mindset.
• High attention to detail and the ability to manage complex, multi‑faced operations in a fast‑paced environment.

Experience That Sets You Apart

• Experience in a Global Security Operations Center, corporate security, or similar 24/7 operations environment.
• Military, law enforcement, or corporate security experience preferred.
• Experience leading teams in high‑tempo, incident‑driven environments.
• Familiarity with alarm monitoring, access control, and incident management systems.

Why You Would Want to Join the Team

• Opportunity to make an impact on a mission‑critical global security operation that protects people, assets, and reputation every day.
• Direct exposure to executive leadership, client stakeholders, and global security partners.
• Career growth and development opportunities within a large, global security organization.
• Collaborative team culture and leadership support focused on continuous improvement and innovation.
• Chance to shape how a global GSOC operates and to lead a team that delivers real‑world impact.
• A role at the center of our security operations, not a back‑office position—your work is visible and meaningful.

GSOC Operations Manager / Securitas Security / Austin, TX/ TXDPS #B03944

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service‑oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].