Global Front Desk Manager - Onboard Guest Services

Pocruises; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Pocruises is seeking a Front Desk Manager responsible for overseeing all guest-facing operations in a supervisory capacity. This role entails ensuring exceptional service delivery at Guest Services, managing a team, and being accountable for departmental success. Applicants should have a Bachelor’s degree in Hospitality Management and a minimum of two years of supervisory experience. The position offers opportunities for growth within a dynamic environment, primarily on cruise vessels.

Qualifications

• Minimum 2 years of supervisory experience within a Front Office/Hospitality Environment.
• The ability to lead and motivate staff effectively across the organization.
• Good working knowledge of various software programs and internal onboard systems.

Responsibilities

• Ensure timely response to all guest inquiries and issues.
• Supervise Guest Services operations for premium guest service delivery.
• Conduct training for staff and maintain performance documentation.

Skills

Multilingual ability

Leadership skills

Organizational skills

Education

Bachelor’s Degree in Hospitality Management or related field

Tools

AIMS Software

Job description

Pocruises is seeking a Front Desk Manager responsible for overseeing all guest-facing operations in a supervisory capacity. This role entails ensuring exceptional service delivery at Guest Services, managing a team, and being accountable for departmental success. Applicants should have a Bachelor’s degree in Hospitality Management and a minimum of two years of supervisory experience. The position offers opportunities for growth within a dynamic environment, primarily on cruise vessels.