Global Freight Operations & Solutions Specialist

IEL Integrity Express Logistics

Cincinnati (OH)

On-site

USD 60,000 - 90,000

Full time

3 days ago

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Job summary

IEL Integrity Express Logistics seeks a Strategic Services Operations Specialist to become an operations expert across International Air/ Ocean Import/Export, Domestic Expedited Ground & Air Freight, and White Glove Services. You will support quoting, routing, customer service, and tracking, while assisting the sales team to close new business.

The role reports to the Director of Strategic Services and requires strong communication, teamwork, and adaptability.

Qualifications

5 years of transportation operations experience.
5+ years of demonstrated customer service experience.
Excellent communication, both written and oral.
Ability to facilitate training and speak to peers and groups.
Excellent customer service.
Ability to deal with ambiguity and pivot plans as needed.
Willingness to collaborate as a team and share ideas.

Responsibilities

Understand IEL’s sales process and regulations for air, ocean, and expedited freight.
Support the Director of Strategic Services and help execute the department's strategic vision.
Respond to customer inquiries and concerns promptly.
Coordinate with internal departments to service customers and grow sales.
Demonstrate knowledge of IEL solutions in all interactions with customers and prospects.
Respond to customer requests in a timely manner.
Make check calls on shipments and update systems accurately.
Build partnerships with freight forwarders, including negotiating rates and tariffs.
Other duties as assigned.