Strategic Services Logistics Coordinator

IEL Integrity Express Logistics; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

IEL Integrity Express Logistics seeks a Strategic Services Operations Specialist to become an operations expert across International Air/ Ocean Import/Export, Domestic Expedited Ground & Air Freight, and White Glove Services. You will support quoting, routing, customer service, and tracking, while assisting the sales team to close new business.

The role reports to the Director of Strategic Services and requires strong communication, teamwork, and adaptability.

Qualifications

• 5 years of transportation operations experience.
• 5+ years of demonstrated customer service experience.
• Excellent communication, both written and oral.
• Ability to facilitate training and speak to peers and groups.
• Excellent customer service.
• Ability to deal with ambiguity and pivot plans as needed.
• Willingness to collaborate as a team and share ideas.

Responsibilities

• Understand IEL’s sales process and regulations for air, ocean, and expedited freight.
• Support the Director of Strategic Services and help execute the department's strategic vision.
• Respond to customer inquiries and concerns promptly.
• Coordinate with internal departments to service customers and grow sales.
• Demonstrate knowledge of IEL solutions in all interactions with customers and prospects.
• Respond to customer requests in a timely manner.
• Make check calls on shipments and update systems accurately.
• Build partnerships with freight forwarders, including negotiating rates and tariffs.
• Other duties as assigned.

Skills

Transportation ops

Customer service

Communication

Training delivery

Team collaboration

Job description

The Strategic Services Operations Specialist will have experience or the ability to be trained as an operations expert in: International Air / Ocean Import and Exports, Domestic Expedited Ground & Air Freight, and White Glove Services. This position will assist in the day to day operations activity of quoting and routing specialty freight services, customer service, including tracking and tracing all shipments. This position will support the sales team to close new business. This position will report to the Director of Strategic Services.

Responsibilities

• Clear understanding of IEL’s sales process as well as regulations and processes for air, ocean and expedite freight.
• Work with the Director of Strategic Services to help support the strategic vision of the department.
• Respond to customer inquiries and concerns in a timely manner.
• Work with different internal departments to ensure a cohesive and collective working relationship to achieve the end goal of servicing the customer and growing sales.
• Demonstrate subject matter knowledge of all solutions provided by the Company in all customer and prospective customer interactions.
• Respond to customer requests in a timely manner.
• Making check calls on all shipments and updating internal and external systems accurately.
• Build partnerships with Freight Forwarding carriers, including the negotiations of rates, tariffs, and support initiatives.
• Other duties as assigned.

Requirements

• 5 years of transportation operations experience
• 5+ years of demonstrated customer service experience
• Excellent communication, both written and oral.
• Ability to facilitate training and speak to peers and groups
• Excellent customer service
• Ability to deal with ambiguity and pivot plans as needed.
• Willingness to collaborate as a team and share ideas.

Preferred

• Direct experience with Freight Forwarding operations or sales
• Experience with LTL, FTL, International or Warehousing

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today.

Integrity At IEL, integrity means always doing the right thing—even when it’s hard or when no one is watching. It’s about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, ‘What if a customer saw you?’ Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose.

Customer First Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust.

Pursuit of Excellence Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It’s about raising the bar daily through exceptional operations, disciplined execution, and proactive problem‑solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver.

Growth Culture Growth Culture at IEL means embracing a mindset of continuous improvement—day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms: personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company.