Strategic Services Logistics Coordinator

Integrity Express Logistics, LLC; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Integrity Express Logistics, LLC in Cincinnati is seeking a Strategic Services Operations Specialist to support international air/ocean imports and exports, domestic expedited freight, and white glove services. You will quote, route, and track shipments while assisting the sales team to win new business.

Role reports to the Director of Strategic Services and requires strong communication, teamwork, and ability to adapt to changing priorities across departments.

Qualifications

• Minimum 5 years of transportation operations experience.
• 5+ years of demonstrated customer service experience.
• Excellent communication, both written and oral.
• Ability to facilitate training and speak to peers and groups.

Responsibilities

• Quoting and routing specialty freight services.
• Customer service, including tracking and tracing shipments.
• Support the sales team to close new business.
• Respond to customer inquiries promptly.
• Collaborate with internal departments to service customers and grow sales.
• Build partnerships with freight forwarders and negotiate rates and tariffs.
• Assist in day-to-day operations and reporting to the Director.

Skills

Communication skills

Customer service

Training facilitation

Team collaboration

Ambiguity management

Job description

The Strategic Services Operations Specialist will have experience or the ability to be trained as an operations expert in: International Air / Ocean Import and Exports, Domestic Expedited Ground & Air Freight, and White Glove Services. This position will assist in the day to day operations activity of quoting and routing specialty freight services, customer service, including tracking and tracing all shipments. This position will support the sales team to close new business. This position will report to the Director of Strategic Services.Responsibilities:Clear understanding of IEL’s sales process as well as regulations and processes for air, ocean and expedite freight.Work with the Director of Strategic Services to help support the strategic vision of the department.Respond to customer inquiries and concerns in a timely manner.Work with different internal departments to ensure a cohesive and collective working relationship to achieve the end goal of servicing the customer and growing sales.Demonstrate subject matter knowledge of all solutions provided by the Company in all customer and prospective customer interactions.Respond to customer requests in a timely manner.Making check calls on all shipments and updating internal and external systems accurately.Build partnerships with Freight Forwarding carriers, including the negotiations of rates, tariffs, and support initiatives.Other duties as assigned.Requirements:5 years of transportation operations experience5+ years of demonstrated customer service experienceExcellent communication, both written and oral.Ability to facilitate training and speak to peers and groupsExcellent customer serviceAbility to deal with ambiguity and pivot plans as needed.Willingness to collaborate as a team and share ideas.Preferred:Direct experience with Freight Forwarding operations or salesExperience with LTL, FTL, International or WarehousingWe are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or call 1-888-374-5138 ext. 4.US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.