Global Freight Operations Lead

AIT Worldwide Logistics; Union City (GA); Presencial; USD 85 000 - 105 000; Tempo integral

Resumo da oferta

AIT Worldwide Logistics is seeking an International Operations Lead to manage day-to-day freight forwarding activities, including quoting, routing, tracking, and escalation support. You will train new international personnel and act as the primary trainer and escalation contact within the team.

You will work to ensure excellent customer service, manage shipment documentation, and coordinate with brokers, vendors, and internal teams to deliver on commitments.

Qualificações

• 2+ years working knowledge of Freight Forwarder International Operations including IATA/NVOCC, FAA, TSA, AES and CBP knowledge
• 3+ years industry experience in export/import operations
• 3+ years CargoWise experience

Responsabilidades

• Own end-to-end shipment process: quoting, data entry, pickup/delivery scheduling, CER entry, broker interfacing, routing and milestone updates
• Maintain relationships and provide courteous communication with customers, vendors, and teammates
• Serve as escalation point; train/new teammates and assist management with workload insights
• Prioritize items to determine critical timing for shipment coordination actions
• Obtain details for shipments and verify documentation in shipping systems
• Identify and rectify schedule deviations to meet customer expectations
• Maintain accurate billing within company guidelines and timelines
• Perform other duties as assigned and comply with policies

Conhecimentos

MS Office

CargoWise

Communication

Attention to detail

Multi-tasking

Problem solving

Formação académica

High School Diploma

Associate's Degree

Ferramentas

CargoWise

Descrição da oferta de emprego

AIT Worldwide Logistics is seeking an International Operations Lead to manage day-to-day freight forwarding activities, including quoting, routing, tracking, and escalation support. You will train new international personnel and act as the primary trainer and escalation contact within the team.

You will work to ensure excellent customer service, manage shipment documentation, and coordinate with brokers, vendors, and internal teams to deliver on commitments.