Global Freight & Operations Lead

AIT Worldwide Logistics, Inc.; Union City (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

Health Savings Account

Flexible Spending Accounts

Tuition Reimbursement

Paid Time Off

Personal Days

Floating Holiday

Volunteer Hours

Company Holidays

Veterans Day

Job summary

AIT Worldwide Logistics in Union City, GA seeks an International Operations Lead to own day-to-day shipment quoting, routing, tracking, and escalation. You will mentor teammates and serve as the primary training and knowledge resource for the team.

This role emphasizes customer service, accuracy, and timely deliveries, with responsibilities spanning data entry, customs interfaces, and billing, while collaborating across global teams to uphold AIT’s standards.

Qualifications

• High School Diploma or GED (Required).
• Associate's Degree (Preferred).
• 2+ years working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge (Required).
• 3+ years industry experience in export/import operations (Required).
• 3+ years Cargowise experience (Preferred).
• Proficient in Microsoft Office suite Medium
• Proficient in CargoWise Medium
• Excellent verbal and written communication skills Medium
• High attention to detail and strong organizing skills Medium
• Ability to multi-task in a high volume, fast-paced working environment High
• Ability to problem solve to resolutions meeting the customers’ needs High

Responsibilities

• Complete shipment process in shipping system including quoting, data entry, pickup/delivery scheduling, CER entry, interfacing with customs brokers, routing and operational milestone updates.
• Maintain and develop strong relationships, problem solve and provide courteous etiquette via phone or e-mail interaction with customers, vendors, and AIT teammates throughout the organization.
• First point of any escalation matters. Assist in training and knowledge sharing with new and existing teammates. Work alongside management to provide insight to overall team workload.
• Ability to prioritize action items in order to determine critical timing for action items of shipment coordination to ensure successful transaction.
• Obtain all details necessary for shipment and verify documentation is accurate, completed and retained in within shipping systems (ie. Cargowise, eDocs,etc.).
• Identify and rectify if a shipment has deviated from schedule transit in an effort to correct shipment and achieve customer expectation and satisfaction.
• Maintain accurate billing by ensuring all shipments are properly billed within company guidelines and timelines.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

MS Office

CargoWise

Communication

Detail orientation

Multitasking

Problem solving

Education

High School Diploma or GED

Associate's Degree

Tools

CargoWise

MS Office

Job description

AIT Worldwide Logistics in Union City, GA seeks an International Operations Lead to own day-to-day shipment quoting, routing, tracking, and escalation. You will mentor teammates and serve as the primary training and knowledge resource for the team.

This role emphasizes customer service, accuracy, and timely deliveries, with responsibilities spanning data entry, customs interfaces, and billing, while collaborating across global teams to uphold AIT’s standards.