Global Freight Operations Lead

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life

401(k)

Tuition Reimbursement

Paid Parental Leave

Pet Insurance

Disability

Employee Support

Job summary

AIT Worldwide Logistics, INC. is seeking an International Operations Lead to manage the end-to-end international shipment process, including quoting, data entry, scheduling, and escalation handling. The role focuses on delivering exceptional customer service to clients and vendors.

You will train new international staff, collaborate with peers, and ensure accurate documentation in CargoWise and related systems, while resolving schedule deviations and maintaining billable integrity.

Qualifications

• 2+ years working knowledge of international freight forwarder operations.
• 3+ years experience in export/import operations.
• 3+ years CargoWise experience.

Responsibilities

• Complete shipment process in shipping system: quoting, data entry, pickup/delivery scheduling, CER entry, interfaces with customs brokers, routing and milestones updates.
• Maintain relationships with customers, vendors, and teammates via phone or email.
• Provide training and knowledge sharing; support escalation cases and manage workload insights with management.
• Prioritize items to ensure timely shipment coordination and successful transactions.
• Verify shipment details and documentation in shipping systems (e.g., Cargowise, eDocs).
• Rectify deviations from schedule and maintain customer satisfaction.

Skills

Communication

Attention to detail

Multi-tasking

Problem solving

Microsoft Office

CargoWise

Organizational skills

Education

High School Diploma

Associate's Degree

Tools

CargoWise

Microsoft Office

Job description

AIT Worldwide Logistics, INC. is seeking an International Operations Lead to manage the end-to-end international shipment process, including quoting, data entry, scheduling, and escalation handling. The role focuses on delivering exceptional customer service to clients and vendors.

You will train new international staff, collaborate with peers, and ensure accurate documentation in CargoWise and related systems, while resolving schedule deviations and maintaining billable integrity.