Global Freight Operations Lead

Ait-Worldwide-Logistics; Union City (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Prescription

HSA

FSA

Dental

Vision

Life

AD&D

Disability

Tuition Reimbursement

401(k)

Pet Insurance

Paid Parental Leave

Employee Support

Job summary

AIT Worldwide Logistics is seeking an International Operations Lead in the United States to quote, route freight, track shipments, and resolve operational challenges. You will mentor teammates and train new staff, serving as the primary escalation contact and ensuring top-tier customer service across vendors and customers.

The role emphasizes compliance with export/import regulations, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• 2+ years working knowledge of Freight Forwarder International Operations including basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and CBP knowledge.
• 3+ years experience in export/import operations.
• 3+ years CargoWise experience preferred.

Responsibilities

• Manage complete shipment process: quoting, data entry, pickup/delivery scheduling, CER entry, broker interfacing, routing, and milestone updates.
• Maintain relationships with customers, vendors, and teammates via phone or email to ensure satisfaction.
• Escalate issues and assist training of new international personnel; collaborate with management on workload insights.
• Prioritize shipment coordination actions to meet schedules and customer expectations.
• Ensure shipping documentation is accurate and properly retained in systems like Cargowise and eDocs.
• Rectify deviations from transit schedules to ensure on-time delivery and customer satisfaction.
• Maintain accurate billing within company guidelines and timelines.
• Perform other duties as assigned and comply with all policies.

Skills

Freight Forwarder Ops

IATA/NVOCC knowledge

Export regulations

AES/CBP knowledge

CBP knowledge

Export/Import ops

CargoWise

MS Office

Verbal communication

Written communication

Attention to detail

Organizational skills

Multi-tasking

Problem solving

Education

High School Diploma

Associate degree

Tools

CargoWise

Job description

AIT Worldwide Logistics is seeking an International Operations Lead in the United States to quote, route freight, track shipments, and resolve operational challenges. You will mentor teammates and train new staff, serving as the primary escalation contact and ensuring top-tier customer service across vendors and customers.

The role emphasizes compliance with export/import regulations, strong communication, and the ability to multi-task in a fast-paced environment.