Global Freight Onboarding Lead

Forward; Dallas (TX); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive base pay

Health insurance & benefits package

401(k) with employer match

Paid time off

Job summary

Forward Air Corp. is seeking an Implementation Manager to own customer onboarding and implementation for new freight forwarding business. The role translates customer requirements into scalable operational, systems, and compliance solutions while coordinating across Sales, Operations, IT, Finance and customers.

It focuses on seamless go-lives and long-term partnerships. The position requires a PMP or related credentials, 5+ years in freight/logistics, and strong project management skills.

Qualifications

• PMP certification or related project management credentials preferred.
• 5+ years of freight forwarding/logistics/transportation operations experience.
• Experience with international forwarding operations and onboarding activities.

Responsibilities

• Own end-to-end implementation strategy and execution for new domestic and international freight forwarding customers from kickoff through handoff.
• Serve as primary point of contact between Sales, Operations, IT, Finance, customers and external partners throughout implementation.
• Gather, assess, and document customer requirements and translate into detailed plans, milestones, risk assessments, etc.
• Lead cross-functional implementation meetings to align scope, timelines, deliverables, and go-live expectations.
• Coordinate implementation of international forwarding processes, including customs, trade compliance, documentation requirements, and multi-country stakeholder engagement.
• Monitor progress, identify, mitigate, and resolve implementation risks, roadblocks, and scope gaps.
• Validate readiness prior to go-live by aligning processes, systems, reporting, integrations, and compliance.
• Develop working knowledge of TMS and EDI/API integration to support onboarding needs.
• Partner with internal teams to review post-implementation performance and customer experience metrics.
• Facilitate corrective action planning when post-launch results show gaps between expectations and execution.
• Serve as trusted advisor to customers during onboarding to establish a foundation for long-term partnership.
• Identify opportunities to improve implementation processes, tools, and scalability.

Skills

Project management

Cross-functional coordination

Stakeholder management

Spanish language

Education

Bachelor’s degree in Supply Chain Management, Logistics, Business, Industrial Engineering, or related field

Tools

MS Office

Teams/Zoom/Webex

Job description

Forward Air Corp. is seeking an Implementation Manager to own customer onboarding and implementation for new freight forwarding business. The role translates customer requirements into scalable operational, systems, and compliance solutions while coordinating across Sales, Operations, IT, Finance and customers.

It focuses on seamless go-lives and long-term partnerships. The position requires a PMP or related credentials, 5+ years in freight/logistics, and strong project management skills.