Implementation Manager: AI-Powered Freight Tech Onboarding

Automatic Data Processing, Inc.; Rochelle Park (NJ); On-site; USD 84,000 - 102,000; Full time

Job summary

Intelligent Audit, a fast-growing freight audit and business analytics technology company, seeks an Implementation Manager to oversee onboarding and deployment of new clients. You will manage timelines, resources, and cross-functional collaboration to meet milestones.

The role requires leading projects from requirements through deployment, coordinating data onboarding, and delivering structured handoffs to Client Success and Operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, MIS, Business or related field with minimum 3 years relevant experience.
• Experience with Smartsheet & Confluence.
• Experience with release processes and SDLC.
• Experience delivering Freight Rate and Auditing software implementations.
• PMP or equivalent professional project management certification.

Responsibilities

• Lead projects from requirements definition through deployment, creating and maintaining scope documents, budgets, and implementation plans.
• Coordinate customer data onboarding, system configuration, integrations, and data validation with technical and operational teams.
• Ensure customer training, implementation documentation, and a structured handoff to Client Success and Operations.
• Actively use AI tools to improve planning, documentation, meeting summaries, and workflow efficiency.
• Identify opportunities to automate repetitive tasks and improve implementation speed and accuracy.
• Manage multiple software implementation projects simultaneously.
• Communicate clearly with internal and external parties about actions needed and project status.
• Review AI-generated work for accuracy and protect confidential information.

Skills

Implementation experience

AI tools usage

JIRA

Communication skills

Project management

Education

Bachelor degree in CS/IT/MIS/Business

PMP or equivalent

Tools

Smartsheet

Confluence

Job description

Intelligent Audit, a fast-growing freight audit and business analytics technology company, seeks an Implementation Manager to oversee onboarding and deployment of new clients. You will manage timelines, resources, and cross-functional collaboration to meet milestones.

The role requires leading projects from requirements through deployment, coordinating data onboarding, and delivering structured handoffs to Client Success and Operations.