Key Account Specialist I

AIT Worldwide Logistics, Inc.; Itasca (IL); On-site; USD 38,000 - 53,000; Full time

Job summary

AIT Worldwide Logistics, Inc. in Itasca, IL, is seeking a detail-oriented Key Account Specialist I to manage global shipments, prepare quotes, track and trace orders, and provide high-level customer service across domestic and international freight.

You will collaborate with vendors and agents, support international air and ocean operations, and help ensure compliance and timely delivery. Strong communication and problem-solving abilities are essential in our fast-paced environment.

Qualifications

• Education: Some College/Associate's Degree or equivalent (required).
• Experience: less than 1 year in freight forwarding (required); 3+ years preferred.
• Experience in international operations required; CargoWise experience preferred.
• Knowledge of MS Office and strong communication skills essential.

Responsibilities

• Shipment Tracking, Routing & Documentation: track shipments daily and maintain status notes.
• Customer & Project Management: serve as primary contact for designated customers and projects.
• Freight Quoting & Transportation Coordination: quote and route freight domestically and internationally.
• Customer Communication & Service Support: respond to calls and emails promptly.
• Operational Performance & Compliance Management: monitor on-time performance and codes.
• Performs other duties as assigned and adheres to policies.

Skills

Microsoft Suite

Problem solving

Communication skills

Attention to detail

Fast-paced environment

Education

Some College/Associate's Degree or equivalent

Tools

CargoWise

Job description

Key Account Specialist I

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Key Account Specialist I will be responsible for a multitude of global operational duties including quoting, tracking & tracing, vendor/agent relations, problem resolution, and high-level customer service. Special expertise and experience in international air operations, QMS compliance, ocean service liaison and report generation.

Responsibilities

• Shipment Tracking, Routing & Documentation: Tracking and tracing shipments on a daily basis. Track overhead shipments daily and route accordingly. Maintain notes and correct status codes in AIT's systems for all shipments assigned. Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends. Scan and file all paperwork daily.
• Customer & Project Management: Act as the primary contact for designated customers and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. Assisting local sales and offices with freight issues.
• Freight Quoting & Transportation Coordination: Quoting and routing freight across multiple transportation modes and services: Domestic & International.
• Customer Communication & Service Support: Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour.
• Operational Performance & Compliance Management: Manage daily on time and defect codes, carrier re-weighs and insure all masters rated.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $27.40-$38.70 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education
* Some College/Associate's Degree or equivalent (required)

Experience
* less than 1 year of relevant industry experience with freight forwarding experience (required)
* 3+ years (preferred)
* Work experience in international operations (required)
* Work experience with CargoWise computer system or similar (preferred)

Knowledge, Skills, and Abilities
* Proficiency with Microsoft Suite Medium
* Strong problem solving skills with ability to develop new ideas and innovative solutions Medium
* Excellent oral and written communication skills Medium
* High attention to details and accuracy Medium
* Ability work and adapt in a high volume, fast paced work environment Medium

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.