Global Fraud Operations Director

tsys; Atlanta (GA); On-site; USD 150,000 - 230,000; Full time

Job summary

Global Payments is seeking a Fraud Operations Director to lead a global team focused on detecting and preventing fraudulent transactions. You will shape the strategy, manage dashboards and data models, and partner with Ravelin to evolve the fraud model while maintaining strong controls and compliance.

You will mentor staff, manage budgets, and drive resilience across disaster recovery and reporting processes. A customer-centric, data-driven approach is essential to succeed in this senior role.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Extensive knowledge of processing operations and controls.
• Experience leading teams with coaching and performance management.
• Strong project management with budgets, timelines, and priorities.
• Excellent communication with technical and non-technical stakeholders.
• Proficiency in SQL, Python, R, and Power BI.
• Experience handling big data projects.

Responsibilities

• Oversee a team analyzing and identifying fraudulent transactions using data-driven techniques.
• Improve merchant fraud portfolios by reducing false positives while preserving detection rates.
• Develop dashboards and Power BI visuals to enhance reporting for stakeholders.
• Collaborate with Ravelin Technologies to refine the fraud model.
• Develop and execute tactical and strategic plans for fraud prevention innovation.
• Lead and mentor a high-performing processing team, including hiring and performance management.
• Oversee disaster recovery, backups, and cost center budgets for operational resilience.

Skills

Data analysis

Statistical analysis

Predictive modelling

Leadership

Project management

Communication

Big data handling

Education

Bachelor's degree

Tools

SQL

Python

R

Power BI

Job description

Global Payments is seeking a Fraud Operations Director to lead a global team focused on detecting and preventing fraudulent transactions. You will shape the strategy, manage dashboards and data models, and partner with Ravelin to evolve the fraud model while maintaining strong controls and compliance.

You will mentor staff, manage budgets, and drive resilience across disaster recovery and reporting processes. A customer-centric, data-driven approach is essential to succeed in this senior role.