Fraud Operations Director

Global Payments Inc.; Cincinnati (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

Global Payments Inc. is seeking a Fraud Operations Director to lead the enterprise fraud team. You will oversee analytics-driven detection, optimize portfolios, and drive reporting via Power BI dashboards for internal and external stakeholders.

The role requires strong leadership, budgeting, and project management skills with a focus on reducing false positives while maintaining high detection rates. Collaboration with technology partners and a focus on resilience are essential.

Qualifications

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, including coaching, mentoring, and performance management.
• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders across all organizational levels.
• Proficiency in SQL, Python, R, Power BI.
• Extensive knowledge of big data handling and projects.

Responsibilities

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
• Manage dashboards and Power BI visuals to improve reporting processes to stakeholders.
• Collaborate with Ravelin Technologies to refine the fraud model and support evolving techniques.
• Develop and execute tactical and strategic plans for fraud prevention utilizing historic authorization and fraud data.
• Lead and mentor a high-performing processing team including hiring, training, and performance management.
• Oversee disaster recovery, backup processes, and cost center budgets.

Skills

Fraud analytics

Data-driven decisions

Stakeholder comms

Team leadership

Education

Bachelor’s degree

Tools

SQL

Python

R

Power BI

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Fraud Operations Director to join our ever evolving Enterprise team and help shape the future of global commerce.

What You’ll Own

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
• Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.
• Collaborate closely with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model to support evolving fraud prevention techniques
• Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data
• Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.
• Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.

What You’ll Bring

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, including coaching, mentoring, and performance management.
• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders across all organizational levels.
• Proficiency in tools such as SQL, Python, R, Power BI.
• Extensive knowledge of big data handling and projects.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.