Fraud Operations Director

tsys; Atlanta (GA); On-site; USD 150,000 - 230,000; Full time

Job summary

Global Payments is seeking a Fraud Operations Director to lead a global team focused on detecting and preventing fraudulent transactions. You will shape the strategy, manage dashboards and data models, and partner with Ravelin to evolve the fraud model while maintaining strong controls and compliance.

You will mentor staff, manage budgets, and drive resilience across disaster recovery and reporting processes. A customer-centric, data-driven approach is essential to succeed in this senior role.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Extensive knowledge of processing operations and controls.
• Experience leading teams with coaching and performance management.
• Strong project management with budgets, timelines, and priorities.
• Excellent communication with technical and non-technical stakeholders.
• Proficiency in SQL, Python, R, and Power BI.
• Experience handling big data projects.

Responsibilities

• Oversee a team analyzing and identifying fraudulent transactions using data-driven techniques.
• Improve merchant fraud portfolios by reducing false positives while preserving detection rates.
• Develop dashboards and Power BI visuals to enhance reporting for stakeholders.
• Collaborate with Ravelin Technologies to refine the fraud model.
• Develop and execute tactical and strategic plans for fraud prevention innovation.
• Lead and mentor a high-performing processing team, including hiring and performance management.
• Oversee disaster recovery, backups, and cost center budgets for operational resilience.

Skills

Data analysis

Statistical analysis

Predictive modelling

Leadership

Project management

Communication

Big data handling

Education

Bachelor's degree

Tools

SQL

Python

R

Power BI

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Fraud Operations Director to join our ever evolving Enterprise team and help shape the future of global commerce.

What you'll own

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
• Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.
• Collaborate closely with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model to support evolving fraud prevention techniques
• Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data
• Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.
• Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.

What you'll bring

• Bachelor's degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, including coaching, mentoring, and performance management.
• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders across all organizational levels.
• Proficiency in tools such as SQL, Python, R, Power BI.
• Extensive knowledge of big data handling and projects.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

#LI-AR2

Global Payments is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $0.0-$0.00. This range reflects what we reasonably expect to offer based on the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate's experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.