Global FM Program Manager: Drive KPIs, Ops & CX

UnitedHealth-Grou; Eden Prairie (MN); On-site; USD 113,000 - 193,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive program

401k & Stock purchase

Job summary

UnitedHealth Group seeks a Program Manager, Global Facility Management, to enable the VP and leadership team to improve operational efficiency, occupant experience, and service performance across a distributed portfolio. You will own the FM performance rhythm, KPI governance, vendor oversight, and executive-ready reporting.

Five or more years in program management, strong experience with KPI scorecards and dashboards, and a background in managing outsourced providers are required.

Qualifications

• 5+ years in program/project management, operations, facilities management, workplace services, or outsourced services environments.
• Proven experience building and managing KPI scorecards, dashboards, or performance governance programs.
• Experience working with or managing outsourced service providers and contract/SLA performance.

Responsibilities

• Establish and run the FM improvement priority portfolio (intake, prioritization, scope, timelines, owners, risks, dependencies, benefits)
• Build and maintain a single source of truth for strategic initiatives and operational improvement workstreams (roadmaps, milestones, status, decisions)
• Drive weekly/monthly operating cadence: leadership check-ins, action logs, decision capture, and follow-through
• Prepare executive-ready updates for leadership reviews (clear narrative, key decisions needed, risks, tradeoffs, and impact)
• Lead major initiatives focused on cost, productivity, standardization, and cycle-time reduction (e.g., work order efficiency, preventive maintenance effectiveness, dispatch optimization)
• Partner with Finance/Procurement to quantify benefits, validate savings, and improve cost transparency (unit cost, rate compliance, consumption drivers)
• Create insights that connect operations to outcomes (leading indicators, risk signals, cost drivers)
• Produce concise executive narratives that explain “what changed, why, what we’re doing, and what decisions are required”

Skills

Program management

KPI dashboards

Vendor governance

Stakeholder management

Lean/Six Sigma

Education

PMP certification

Lean Six Sigma Green Belt

Prosci/Change Management

ITIL

Tools

CMMS/IWMS (Archibus/Planon/Maximo)

Power BI/Tableau

Job description

UnitedHealth Group seeks a Program Manager, Global Facility Management, to enable the VP and leadership team to improve operational efficiency, occupant experience, and service performance across a distributed portfolio. You will own the FM performance rhythm, KPI governance, vendor oversight, and executive-ready reporting.

Five or more years in program management, strong experience with KPI scorecards and dashboards, and a background in managing outsourced providers are required.