Program Manager- Commercial Governance and Performance Management, Vice President

JPMorgan Chase & Co.; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Vice President, Program Manager in Global Amenity Services to execute and scale the commercial governance and performance management agenda through a data-led operating model.

You will support a centralized performance decision engine standardizing KPIs, improving transparency, and enabling pricing governance across regions and vendors. You will partner with functional leads, Sourcing, Finance & Business Management, PMO, Product/Technology, and regional leaders to

Qualifications

• Bachelor’s degree required.
• 7+ years in performance management, analytics, or related roles.
• Strong analytical and commercial acumen with KPI discipline.
• Ability to influence in a matrixed environment across functions and regions.
• Experience translating business needs into scalable reporting and dashboards.
• Excellent written and verbal communication skills.

Responsibilities

• Establish a globally consistent KPI and performance governance model with shared definitions and cadence.
• Translate strategy into measurable frameworks linking service outcomes to roadmaps and economics.
• Define and maintain golden metrics and golden data standards for leadership inputs across regions and vendors.
• Deliver cost-to-serve transparency and insights that inform pricing governance and investments.
• Support pricing governance with decisions balanced by global principles and local market needs.
• Strengthen vendor governance through KPI-driven narratives and benchmarking for reviews and actions.
• Create structured mechanisms to raise standards exceptions and drive timely decisions.
• Produce monthly performance packs and anomaly insights highlighting trends and actions.
• Enable centralized, data-driven decisions for new launches and existing offerings.
• Partner with Product/Technology to define data roadmap and dashboard strategy.

Skills

Performance management

Analytics

Business operations

Finance

Commercial strategy

Stakeholder influence

Dashboards reporting

Education

Bachelor's degree

MBA or equivalent

Job description

Join a team focused on making performance transparent, comparable, and action-oriented across a global service portfolio. You’ll help us scale a consistent operating model that strengthens governance, improves decision-making, and drives outcomes across regions and vendors.

Job Summary

As a Vice President, Program Manager in Global Amenity Services, youwill help execute and scale the commercial governance and performance management agenda through a consistent, data-led operating model. You will support a centralized performance “decision engine” that standardizes key performance indicators (KPIs), increases performance and cost transparency, and enables pricing governance. You’ll partner closely with Functional Leads, Sourcing, Finance & Business Management (F&BM), Program Management Office (PMO), Product/Technology, regional leaders, and Risk & Controls to ensure performance reporting is trusted, comparable, and decision-ready.

Job Responsibilities

• Establisha globally consistent KPI and performance governance model, including shared definitions and a disciplined operating cadence.
• Translatestrategy and functional priorities into measurable frameworks linking service outcomes, roadmaps, and economics.
• Define and maintain“golden metrics” and “golden data” standards so leadership can rely on trusted, consistent inputs across regions, vendors, and service lines.
• Delivercost-to-serve transparency and insights that inform pricing governance, investment prioritization, and remediation actions.
• Supportpricing governance by enabling decisions that balance global principles with local market needs and vendor economics, backed by measurement and controls.
• Strengthenvendor governance through KPI-anchored performance narratives, benchmarking, and driver-based insights that support Quarterly Business Reviews and corrective actions.
• Createstructured mechanisms for raising standards exceptions, surfacing issues, quantifying impacts, documenting rationale, and driving timely decisions via defined forums and escalation paths.
• Producemonthly performance packs and anomaly insights that highlight trends, issues, and actions with clear owners.
• Enablecentralized, data-driven decisions for new launches and for optimizing existing offerings.
• Partnerwith Product/Technology to define the performance data roadmap and dashboard strategy that supports portfolio accountability.
• Drive“decision hygiene” through clear inputs, thresholds, ownership, action tracking, and follow-through across stakeholders.

Required Qualifications, Capabilities, and Skills

• 7+ years of demonstrated experiencein performance management, analytics, business operations, finance, commercial strategy, or similar roles in complex, multi-site environments.
• Strong analytical and commercial acumen, including KPI discipline, cost-to-serve and unit economics, pricing levers, and the ability to convert data into executive-ready insights.
• Proven abilityto influence and drive alignment in a matrixed environment across functional, regional, and vendor partners.
• Ability to build and runrepeatable processes and operating cadences, including action tracking and continuous improvement.
• Experience defining requirementsand translating business needs into scalable reporting and dashboards.
• Excellent communication skills(written and verbal), with the ability to build concise materials for operating reviews and executive updates.
• Bachelor’s degree required.

Preferred Qualifications, Capabilities, and Skills

• MBA or equivalent advanced degree.
• Experiencesupporting pricing governance frameworks, controls, and decision forums in a global operating model.
• Experiencebuilding benchmarking and anomaly detection approaches for performance management.
• Familiaritypartnering with Risk & Controls to strengthen measurement integrity and governance.