PROGRAM MANAGER -REMOTE

Compass Group USA; Charlotte (NC); A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Descripción de la vacante

Compass Group USA's ESFM division seeks a PIMO Manager to lead governance, dashboard development, and cross‑functional project delivery for new site openings and ongoing programs.

You'll translate complex operations into executive‑level insights, driving timely, data‑driven decisions across multiple workstreams with senior leadership.

Formación

• Experience in program or project management and governance for facilities management.
• Ability to create executive dashboards, business reviews, KPI frameworks, and narratives.
• Experience managing cross‑functional projects and schedules.

Responsabilidades

• Own governance for KPI, SLA, project, and business review reporting.
• Develop dashboards turning operational and financial data into insights.
• Coordinate Monthly/Quarterly Business Reviews with risks and action plans.
• Manage schedules for site openings, mobilizations, expansions, and initiatives.
• Collaborate with operations, finance, sourcing, engineering, and site leadership.
• Support senior leadership with concise performance narratives and decision materials.

Conocimientos

Program management

Executive dashboards

KPI frameworks

Stakeholder management

Excel

Herramientas

Power BI

SharePoint

Microsoft Lists

Power Automate

Smartsheet

Descripción del empleo

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

The PIMO Manager serves as the program control tower for performance governance, executive reporting, business review management, site opening readiness, and cross-functional project execution. This role is accountable for establishing structured reporting practices, creating and maintaining KPI and SLA dashboards, preparing Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and managing project schedules for new site openings and ad hoc initiatives.

The position requires a highly organized, data-driven leader who can translate operational activity into clear executive insights, manage deadlines across multiple workstreams, and support disciplined execution across complex facilities management programs.

Scope of Responsibility:

• Own the governance structure for KPI, SLA, project, and business review reporting.
• Lead development of performance dashboards that convert operational, financial, staffing, safety, and service delivery data into actionable insights.
• Coordinate Monthly and Quarterly Business Reviews by consolidating performance results, business updates, risks, action plans, and strategic priorities.
• Manage integrated project schedules for site openings, mobilizations, expansions, transitions, and ad hoc program initiatives.
• Partner with operations, finance, sourcing, engineering, and site leadership to ensure timely inputs, accurate reporting, and accountable follow-through.
• Support senior leadership with concise performance narratives, risk updates, readiness summaries, and decision support materials.

Qualifications & Experience:

• Demonstrated experience in program management, project management, operations governance, or integrated facilities management support.
• Strong ability to create executive-level dashboards, business review materials, KPI frameworks, and performance narratives.
• Experience managing complex schedules, mobilizations, implementation plans, or cross-functional operational projects.
• Advanced proficiency with Excel and working knowledge of tools such as Power BI, SharePoint, Microsoft Lists, Power Automate, Smartsheet, or equivalent platforms
• Strong financial and operational acumen, including the ability to connect performance metrics to cost, risk, and business outcomes.
• Excellent stakeholder management, communication, facilitation, and executive presentation skills.
• Highly organized, deadline-driven, and comfortable managing multiple priorities across sites, functions, and leadership groups.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug‑free workplace.