PROGRAM MANAGER -REMOTE

ESFM® USA; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Commuter Benefits

Flexible Spending Accounts

Job summary

ESFM is seeking an organized PIMO Manager to lead governance, reporting, and project schedules for site openings and initiative rollouts. You will translate operational activity into executive insights, drive KPI dashboards, and support senior leadership with risk and readiness updates.

Join a team delivering facilities management services across life sciences, tech, and manufacturing markets. This role emphasizes data-driven decision support and disciplined execution with multiple stakeholders.

Qualifications

• Experience in program management, project governance, or integrated facilities management.
• Ability to create executive-level dashboards and KPI narratives.
• Experience managing complex schedules and cross-functional programs.
• Advanced Excel and familiarity with Power BI, SharePoint and related tools.
• Strong financial and operational acumen with performance metrics.
• Excellent stakeholder management and executive presentation skills.

Responsibilities

• Own governance structure for KPI, SLA, project and business review reporting.
• Develop performance dashboards converting data into insights for operations and finance.
• Coordinate Monthly and Quarterly Business Reviews with performance updates and risks.
• Manage integrated project schedules for site openings and program initiatives.
• Collaborate with operations, finance, sourcing, engineering and site leadership for inputs.
• Provide concise performance narratives and readiness summaries for leadership.

Skills

Program management

Executive dashboards

Cross-functional collaboration

Excel

Power BI

SharePoint

Power Automate

Scheduling & planning

Tools

SharePoint

Microsoft Lists

Power Automate

Smartsheet

Job description

ESFM

Position Title: PROGRAM MANAGER

Salary:$60,000 - $75,000

Pay Grade: 17

Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

The PIMO Manager serves as the program control tower for performance governance, executive reporting, business review management, site opening readiness, and cross-functional project execution. This role is accountable for establishing structured reporting practices, creating and maintaining KPI and SLA dashboards, preparing Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and managing project schedules for new site openings and ad hoc initiatives.

The position requires a highly organized, data-driven leader who can translate operational activity into clear executive insights, manage deadlines across multiple workstreams, and support disciplined execution across complex facilities management programs.

Scope of Responsibility

• Own the governance structure for KPI, SLA, project, and business review reporting.
• Lead development of performance dashboards that convert operational, financial, staffing, safety, and service delivery data into actionable insights.
• Coordinate Monthly and Quarterly Business Reviews by consolidating performance results, business updates, risks, action plans, and strategic priorities.
• Manage integrated project schedules for site openings, mobilizations, expansions, transitions, and ad hoc program initiatives.
• Partner with operations, finance, sourcing, engineering, and site leadership to ensure timely inputs, accurate reporting, and accountable follow-through.
• Support senior leadership with concise performance narratives, risk updates, readiness summaries, and decision support materials.

Qualifications & Experience

• Demonstrated experience in program management, project management, operations governance, or integrated facilities management support.
• Strong ability to create executive-level dashboards, business review materials, KPI frameworks, and performance narratives.
• Experience managing complex schedules, mobilizations, implementation plans, or cross-functional operational projects.
• Advanced proficiency with Excel and working knowledge of tools such as Power BI, SharePoint, Microsoft Lists, Power Automate, Smartsheet, or equivalent platforms
• Strong financial and operational acumen, including the ability to connect performance metrics to cost, risk, and business outcomes.
• Excellent stakeholder management, communication, facilitation, and executive presentation skills.
• Highly organized, deadline-driven, and comfortable managing multiple priorities across sites, functions, and leadership groups.

ESFM is a member of Compass Group USA

Associates At ESFM Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.