Global Field Ops: Senior Program Manager

Amazon Inc.; Arlington (VA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon is seeking a Senior Program Manager for Global Field Operations (GFO) to own end-to-end program management globally, from scope intake to steady-state operations. You will collaborate with cross-functional teams and leadership to standardize processes, define BRDs, and drive new initiatives across AMER, EMEA, and APAC.

The role emphasizes ambiguity handling, stakeholder negotiations, and delivering scalable programs with measurable outcomes in a high-visibility environment.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree, or PMP certificate.

Responsibilities

• Own the GFO program management process globally — Define, standardize, and continuously improve the end-to-end program management process across all GFO programs and regions. Drive process execution excellence and identify opportunities to improve how GFO delivers programs at scale
• Draft BRDs, PRFAQs & director-level proposals — Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments
• Drive new scope intake — Lead the operational onboarding of new customers, partners, and services into GFO, from scoping through steady-state
• Negotiate at the director level — Represent GFO in cross-organizational discussions with director level stakeholders, securing alignment, resources, and commitments
• Build programs from zero — Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook
• Define SLAs and operational models — Establish service level agreements, escalation paths, and operational frameworks for new scope
• Drive cross-functional execution — Coordinate across GFO regional teams, supply chain, vendor operations, and partner organizations to deliver results
• Own reporting and metrics — Build the reporting framework that gives leadership visibility into program health, risks, and outcomes
• Scale operations — Design programs that work across AMER, EMEA, and APAC — not just for pilot, but for global scale
• Manage ambiguity — Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight.
• Drive sustainability outcomes — Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments

Skills

Program management

Data analysis

Stakeholder communication

Leadership

Education

Bachelor's degree or PMP

Job description

Amazon is seeking a Senior Program Manager for Global Field Operations (GFO) to own end-to-end program management globally, from scope intake to steady-state operations. You will collaborate with cross-functional teams and leadership to standardize processes, define BRDs, and drive new initiatives across AMER, EMEA, and APAC.

The role emphasizes ambiguity handling, stakeholder negotiations, and delivering scalable programs with measurable outcomes in a high-visibility environment.