Program Director- Commercial Governance and Performance Management, Executive Director

JPMorgan Chase & Co.; Plano (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Program Director for Commercial Governance & Performance Management within Global Amenity Services.

You will lead a globally consistent operating model, align metrics, roadmaps, and financial frameworks to drive transparency and accountability across regions, vendors, and partners. The role focuses on building a centralized performance engine, defining golden metrics, providing monthly packs, and enabling data-driven decisions for new launches and

Qualifications

• Ten+ years leading commercial governance, standards, decisions, and performance routines.
• Experience transforming enterprise-scale operating models across regions and vendors.
• Strong commercial and financial understanding including pricing, cost-to-serve, unit economics, forecasting, and P&L.
• Ability to translate complex data into executive-ready narratives and recommendations.
• Influence senior stakeholders in a matrixed environment.
• Experience defining reporting and data requirements and scalable dashboards.
• Bachelor’s degree required.

Responsibilities

• Own and embed a globally consistent KPI and performance governance model with shared definitions.
• Translate strategy into measurable frameworks linking service outcomes and economics.
• Establish and govern golden metrics and data, ensuring quality and measurement integrity.
• Build cost-to-serve transparency to inform investments and improvements.
• Lead pricing governance balancing global principles with local market needs.
• Strengthen vendor performance governance with standardized KPIs and unit economics.
• Deliver performance narratives and insights for quarterly reviews and actions.
• Create mechanisms for leaders to raise exceptions and drive timely decisions.
• Produce monthly performance packs and anomaly insights with clear owners.
• Enable data-driven decisions for launches and ongoing offerings through governance.
• Define data roadmap and dashboard strategy with Product and Technology.

Skills

Leadership

Commercial governance

Performance management

Financial acumen

Stakeholder influence

Executive communication

Education

Bachelor’s degree

MBA (preferred)

Job description

Join a global team shaping how amenity services are governed and improved at scale. You’ll help us build a consistent, data-led way to measure performance, strengthen commercial discipline, and turn insights into actions that improve outcomes for our regions, partners, and customers.

Job Summary

As aProgram Director, Commercial Governance & Performance Management – Global Amenity ServicesinGlobal Amenity Services, you will lead a globally consistent operating model for commercial governance and performance management. You will build and run the centralized performance “decision engine,” aligning metrics, roadmaps, and financial frameworks to create transparency and accountability across regions, vendors, and functional partners. You’ll partner closely withFinance & Business Management (F&BM), Sourcing, Program Management Office, Product and Technology, regional and functional leaders, and Risk and Controls to drive measurable outcomes with a trusted fact base.

Job Responsibilities

• Ownand embed a globally consistent KPI and performance governance model, including shared definitions and a disciplined operating cadence.
• Translatestrategy and functional priorities into measurable frameworks that connect service outcomes, delivery roadmaps, and economics.
• Establishand govern “golden metrics” and “golden data,” setting standards for definitions, quality, and measurement integrity across regions and vendors.
• Buildcost-to-serve transparency anduseinsights to inform investment decisions, remediation actions, and service improvements with functional leaders.
• Leadpricing governance across amenity services, balancing global principles with local market needs and vendor economics, supported by consistent controls.
• Strengthenvendor performance governance using standardized KPIs, unit economics, and measurable service standards to support supplier decisions.
• Deliverclear performance narratives, benchmarks, and driver-based insights to enable quarterly business reviews, corrective actions, and trade-off decisions.
• Createstructured mechanisms for functional leaders to raise exceptions, quantify impacts, document rationale, and drive timely decisions through defined forums.
• Producemonthly performance packs and anomaly insights that highlight trends, issues, and actions with clear owners.
• Enablecentralized, data-driven decisions for new launches and ongoing offerings through consistent measurement and governance.
• Definethe performance data roadmap and dashboard strategy in partnership with Product and Technology to support scalable accountability.

Required Qualifications, Capabilities, and Skills

• 10+ years of demonstratedleadership in commercial governance, including establishing standards, decision thresholds, and performance management routines.
• Provenexperience leading enterprise-scale operating model transformation across multiple regions, vendors, and cross-functional partners.
• Strongcommercial and financial acumen, including pricing strategy, cost-to-serve, unit economics, forecasting, and profit-and-loss management.
• Abilityto translate complex performance and cost insights into clear, executive-ready narratives and decision recommendations.
• Demonstratedability to influence senior stakeholders and drive decisions in a complex, matrixed environment.
• Experiencedefining reporting and data requirements and translating business needs into scalable measurement and dashboards.
• Bachelor’s degreerequired.

Preferred Qualifications, Capabilities, and Skills

• MBAor equivalent advanced degree.
• Experiencebuilding centralized performance management “decision engines” or comparable governance structures.
• Familiaritywith vendor management practices, benchmarking approaches, and corrective action governance.
• Experiencepartnering with Risk and Controls to embed measurement controls and escalation paths.
• Track recorddeveloping teams and strengthening capability across analytics, governance, and commercial disciplines.