Global Field Service Technician: Install, Maintain & Train

AZON USA, Inc.; Kalamazoo (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

AZON USA, Inc. seeks a Field Service Technician to install, maintain and repair Azon machinery used in polyurethane chemical processing. You will visit customer sites quarterly for maintenance, audits, and procedure reviews, while receiving extensive hands-on training from an experienced service manager.

The ideal candidate is a self-motivated problem solver, responsive to customer needs, with strong communication skills and a focus on quality service. Travel within US/Canada is required.

Qualifications

• Technical degree or 5 years installing and maintaining machinery preferred.
• Experience with mechanical inspection and diagnostics.
• Maintenance and troubleshooting of electrical, pneumatic, and hydraulic systems.
• Quality and customer service focus.
• Ability to read schematics and blueprints.
• Logical thinking, problem solving and troubleshooting skills.
• Excellent customer service, communication, and interpersonal skills.

Responsibilities

• Install new machinery at customer facilities worldwide.
• Maintain and troubleshoot machinery including mechanical, electrical, hydraulic, and pneumatic systems.
• Train customer operators on setup, operation, maintenance, repair, and safety.
• Conduct quality audit visits for North American locations quarterly.
• Submit field reports detailing visits and work performed.
• Communicate with customers about machinery and chemical-related issues.
• Inform customers of Azon products/services to improve operations.
• Assist with assembling and testing new machinery when not in the field.
• Deliver over-the-phone technical support to customers.
• Provide parts quotes and manage travel/expense reports.

Skills

Mechanical diagnostics

Electrical systems

Pneumatic systems

Hydraulic systems

Quality focus

Customer service

Schematics reading

Problem solving

Communication

Education

Technical degree

Job description

AZON USA, Inc. seeks a Field Service Technician to install, maintain and repair Azon machinery used in polyurethane chemical processing. You will visit customer sites quarterly for maintenance, audits, and procedure reviews, while receiving extensive hands-on training from an experienced service manager.

The ideal candidate is a self-motivated problem solver, responsive to customer needs, with strong communication skills and a focus on quality service. Travel within US/Canada is required.