Global Field Service Ops Leader - Telecom Solutions

Mitel; Minneapolis (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid time off

Employee Assistance Program

Job summary

Mitel is looking for an Operations Manager in Minneapolis, Minnesota. The role involves directing installation, service, and support for customers while achieving financial and satisfaction goals.

The ideal candidate will manage service operations, ensure customer satisfaction, and lead a skilled team while bringing strong organizational and communication skills to the role.

Additionally, a college degree or relevant experience along with an understanding of telecommunications solutions is required for success.

Qualifications

• Exceptional organizational skills.
• Strong written and verbal communication skills.
• Ability to develop and lead project teams.
• Advanced knowledge of VOIP telecommunications solutions.

Responsibilities

• Directs and oversees installation and service processes.
• Leads Field Service Operations Group.
• Delivers exemplary customer service and acts as escalation point.
• Forecasts resource requirements through business plans.
• Analyzes financial documents for profitability.
• Supports sales with pricing and configuration.
• Manages personnel issues fairly and effectively.

Skills

Organizational skills

Communication skills

Project management

Telecommunications knowledge

PC skills

Education

College degree or 4-8 years relevant experience/training

Job description

Mitel is looking for an Operations Manager in Minneapolis, Minnesota. The role involves directing installation, service, and support for customers while achieving financial and satisfaction goals.

The ideal candidate will manage service operations, ensure customer satisfaction, and lead a skilled team while bringing strong organizational and communication skills to the role.

Additionally, a college degree or relevant experience along with an understanding of telecommunications solutions is required for success.