Global Field Service Engineer, Polymer Equipment

Nordson Corporation; Wisconsin; On-site; USD 85,000 - 110,000; Full time

Job summary

Nordson PPS, a global leader in Polymer Processing Systems, seeks an experienced Field Service Engineer to provide on-site technical support for equipment across customer locations. You will install, startup, commission, troubleshoot, and maintain extrusion dies, tooling, and related systems, while training customers and documenting field data.

As the primary technical representative, you will collaborate with Sales, Engineering, Manufacturing, and Aftermarket teams to resolve issues, identify

Qualifications

• Associate degree or two-year technical degree in Mechanical, Electrical, Mechatronics, Industrial Technology, or related field preferred; equivalent hands‑on experience may be considered.
• Five or more years of experience supporting plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service applications preferred.
• Demonstrated experience troubleshooting mechanical and electrical issues in industrial plant environments.
• Proficiency with Microsoft Office products; CRM or service management systems experience preferred.

Responsibilities

• Travel domestically and internationally to serve as Nordson’s primary technical representative at customer sites.
• Review assigned projects before travel to understand drawings, equipment configuration, component function, application requirements, and customer expectations.
• Provide installation, startup, commissioning, troubleshooting, repair, and preventive maintenance for Nordson PPS equipment, including extrusion dies and tooling, screen changers, melt pumps, process valves, pelletizers, cleaning ovens, and related auxiliary systems.
• Train customer personnel on safe operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices for Nordson PPS equipment.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues.
• Complete service reports documenting work performed, equipment condition, failures identified, corrective actions, recommendations, and follow‑up items.
• Collaborate with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development to resolve customer issues.
• Prepare field service quotations and provide technical recommendations related to service scope, labor requirements, spare parts, upgrades, and aftermarket opportunities.
• Follow all Nordson and customer safety requirements, including PPE usage, site orientation, lockout/tagout expectations, and travel safety practices.

Skills

Mechanical aptitude

Electrical troubleshooting

Hydraulic systems

Reading schematics

Customer communication

Travel readiness

Problem solving

Safety compliance

Education

Associate degree or technical diploma

Field service experience

Tools

CRM systems (C4C, Salesforce)

Microsoft Office

Job description

Nordson PPS, a global leader in Polymer Processing Systems, seeks an experienced Field Service Engineer to provide on-site technical support for equipment across customer locations. You will install, startup, commission, troubleshoot, and maintain extrusion dies, tooling, and related systems, while training customers and documenting field data.

As the primary technical representative, you will collaborate with Sales, Engineering, Manufacturing, and Aftermarket teams to resolve issues, identify