Senior Field Service Engineer - Polymer Processing Systems

Nordson Corporation; Iowa (LA); On-site; USD 75,000 - 110,000; Full time

Job summary

Nordson PPS is seeking an experienced Field Service Engineer to provide on-site technical support for extrusion equipment across customer locations. You will install, start up, commission, troubleshoot, repair, and maintain Nordson PPS systems, including dies, tooling, screen changers, and pumps, while training customers on safe operation.

You will document field findings, collaborate with Sales, Engineering and Manufacturing, and prepare service quotations.

Qualifications

• Associate or 2-year technical degree in Mechanical, Electrical, Mechatronics, Industrial Technology, or related field preferred.
• Five+ years experience supporting plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, or related field service applications preferred.
• Demonstrated experience troubleshooting mechanical and electrical issues in industrial plant environments.
• Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred.
• Proficiency with Microsoft Office products; CRM or service management systems (C4C, Salesforce) preferred.

Responsibilities

• Travel domestically and internationally to serve as Nordson’s primary technical representative at customer sites.
• Provide installation, startup, commissioning, troubleshooting, repair, and preventive maintenance for Nordson PPS equipment.
• Train customer personnel on safe operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices.
• Prepare field service reports documenting work performed, equipment condition, failures identified, corrective actions, and follow-up items.
• Document installed base data, customer feedback, equipment performance information, and service findings in the CRM or service management system.
• Collaborate with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development to resolve customer issues.
• Prepare field service quotations and provide technical recommendations related to scope, labor, spare parts, upgrades, and aftermarket opportunities.

Skills

Mechanical aptitude

Electrical troubleshooting

Hydraulic knowledge

Reading schematics

Communication skills

Travel readiness

Problem solving

Education

Associate degree or 2-year technical degree

Tools

CRM systems

Microsoft Office

Job description

Nordson PPS is seeking an experienced Field Service Engineer to provide on-site technical support for extrusion equipment across customer locations. You will install, start up, commission, troubleshoot, repair, and maintain Nordson PPS systems, including dies, tooling, screen changers, and pumps, while training customers on safe operation.

You will document field findings, collaborate with Sales, Engineering and Manufacturing, and prepare service quotations.