Global Field Service Engineer – Packaging Machinery

ATS Automation Tooling Systems Inc.; Parsippany-Troy Hills (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

IWK is a market-leading global supplier of packaging machinery with a Parsippany, NJ base for North American operations. We seek a Field Service Engineer to install, commission, service, and troubleshoot advanced packaging lines at customer sites, ensuring high uptime and customer satisfaction.

You will diagnose complex mechanical, electrical, and control issues, document actions, and train customers while traveling up to 80% (including international assignments).

Qualifications

• Associate’s degree in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field preferred.
• Minimum 5 years of hands-on experience in mechanical/electrical environments, ideally with automated or packaging equipment.
• Military veterans with equivalent technical training and field experience are strongly encouraged to apply.
• Proven expertise in servicing automated equipment (mechanical, electrical, controls).
• Experience with remote troubleshooting tools (TeamViewer, NetSupport Manager) is a plus.

Responsibilities

• Install, start up, maintain, and repair IWK equipment on-site, with full documentation.
• Diagnose mechanical, electrical, and control system issues; provide detailed service reports and corrective actions.
• Optimize equipment performance through fine-tuning and process adjustments.
• Collaborate with engineering teams to share field data and drive product improvements.
• Serve as the primary technical representative, maintaining professional communication and customer relationships.
• Investigate complaints, identify root causes, and recommend solutions.
• Train customers on equipment operation, preventive maintenance, and troubleshooting.
• Plan and execute daily work schedules efficiently.

Skills

Electrical servicing

PLC logic

HMI interfaces

Reading schematics

Remote troubleshooting

Education

Associate’s degree in Electro-Mechanical Technology or Mechatronics

Tools

Schneider Electric

TeamViewer

NetSupport Manager

VPN/Cloud tools

Job description

IWK is a market-leading global supplier of packaging machinery with a Parsippany, NJ base for North American operations. We seek a Field Service Engineer to install, commission, service, and troubleshoot advanced packaging lines at customer sites, ensuring high uptime and customer satisfaction.

You will diagnose complex mechanical, electrical, and control issues, document actions, and train customers while traveling up to 80% (including international assignments).