Field Service Engineer

ATS Automation Tooling Systems Inc.; Parsippany-Troy Hills (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

IWK is a market-leading global supplier of packaging machinery with a Parsippany, NJ base for North American operations. We seek a Field Service Engineer to install, commission, service, and troubleshoot advanced packaging lines at customer sites, ensuring high uptime and customer satisfaction.

You will diagnose complex mechanical, electrical, and control issues, document actions, and train customers while traveling up to 80% (including international assignments).

Qualifications

• Associate’s degree in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field preferred.
• Minimum 5 years of hands-on experience in mechanical/electrical environments, ideally with automated or packaging equipment.
• Military veterans with equivalent technical training and field experience are strongly encouraged to apply.
• Proven expertise in servicing automated equipment (mechanical, electrical, controls).
• Experience with remote troubleshooting tools (TeamViewer, NetSupport Manager) is a plus.

Responsibilities

• Install, start up, maintain, and repair IWK equipment on-site, with full documentation.
• Diagnose mechanical, electrical, and control system issues; provide detailed service reports and corrective actions.
• Optimize equipment performance through fine-tuning and process adjustments.
• Collaborate with engineering teams to share field data and drive product improvements.
• Serve as the primary technical representative, maintaining professional communication and customer relationships.
• Investigate complaints, identify root causes, and recommend solutions.
• Train customers on equipment operation, preventive maintenance, and troubleshooting.
• Plan and execute daily work schedules efficiently.

Skills

Electrical servicing

PLC logic

HMI interfaces

Reading schematics

Remote troubleshooting

Education

Associate’s degree in Electro-Mechanical Technology or Mechatronics

Tools

Schneider Electric

TeamViewer

NetSupport Manager

VPN/Cloud tools

Job description

IWK is a market-leading global supplier of tube filling machines, cartoning machines, and integrated packaging lines serving the Pharmaceutical, Oral Care, and Cosmetic industries. With headquarters and primary manufacturing in Stutensee, Germany, and additional facilities in Bangkok, Thailand, our North American Sales & Service division is based in Parsippany, NJ. We are known for precision engineering, innovation, and exceptional customer support.

As a Field Service Engineer, you will be the face of IWK at customer sites, delivering expert service, installation, commissioning, and troubleshooting of our advanced packaging equipment. Your work ensures optimal equipment performance, minimal downtime, and high customer satisfaction.

KEY RESPONSIBILITIES:

• Install, start up, maintain, and repair IWK equipment on-site, with full documentation.
• Diagnose mechanical, electrical, and control system issues; provide detailed service reports and corrective actions.
• Optimize equipment performance through fine-tuning and process adjustments.
• Collaborate with engineering teams to share field data and drive product improvements.
• Serve as the primary technical representative, maintaining professional communication and customer relationships.
• Investigate complaints, identify root causes, and recommend solutions.
• Train customers on equipment operation, preventive maintenance, and troubleshooting.
• Plan and execute daily work schedules efficiently.

QUALIFICATIONS:

Education & Experience

• Associate’s degree in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field preferred.
• Minimum 5 years of hands-on experience in mechanical/electrical environments, ideally with automated or packaging equipment.
• Military veterans with equivalent technical training and field experience are strongly encouraged to apply.

Technical Skills

• Proven expertise in servicing automated equipment (mechanical, electrical, controls).
• Experience with Schneider Electric control systems and function block programming is highly desirable.
• Basic understanding of PLC logic and HMI interfaces.
• Ability to read electrical schematics, mechanical drawings, and pneumatic diagrams.
• Familiarity with remote troubleshooting tools (e.g., TeamViewer, NetSupport Manager).

Professional Skills

• Strong English communication skills (written and verbal).
• Proficient in Microsoft Office Suite.
• Comfortable working remotely via VPN, intranet, and cloud-based tools.
• Excellent interpersonal skills and customer-focused mindset.
• Ability to work independently and manage multiple assignments.

Travel Requirements

• Valid passport and driver’s license required.
• Willing and able to travel up to 80%, including international assignments.

Why Join IWK?

• Work with cutting-edge technology in a global organization.
• Be part of a team that values innovation, precision, and customer satisfaction.
• Opportunities for international travel and professional growth.
• Competitive compensation and benefits.