Global Field Quality Lead for Hardware (Hybrid)

ADI Global Distribution; Charlotte (NC); Hybride; USD 93 000 - 158 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k Plan

Vacation & holidays

Life assistance program

Résumé du poste

ADI Global Distribution is seeking a Quality Supervisor to own the field quality across our Exclusive Brands portfolio globally and to guide containment, disposition, and corrective actions. You will collaborate with Engineering, Procurement, Warranty, and Operations to turn data into concrete improvements.

You will lead a team of quality technicians, drive KPI reporting, and manage holds, returns, and supplier quality actions across regions, ensuring timely and accurate decisions in a

Qualifications

• 5+ years experience in quality or returns management.
• Experience with quality holds, stop-ship, and non-conforming material disposition.
• Experience with RMA, warranty, and return-to-vendor processes.
• Experience with ERP systems (SAP preferred).
• Experience building and presenting quality KPIs to leadership.

Responsabilités

• Own the field quality function across US, UK, and Australia, ensuring consistent processes and decisions in every region.
• Manage the quality hold process, including placing, tracking, and releasing product on hold through the quality hold board.
• Lead stop-ship decisions and execution in line with the stop-ship SOP, coordinating containment with Warehouse, Sales, and Tech Support.
• Oversee returns processes (RMA, DRMA, SRMA, and return-to-vendor), including review and approval of RTV requests.
• Partner with Engineering and Procurement to drive root cause analysis and corrective action with suppliers on field failures.
• Partner with Finance on warranty, returns, and non-conforming inventory costs, and with Safety/Legal on product safety issues.
• Prepare and present quality KPIs, DRMA trends, and goals for the monthly business review.
• Use analytics and dashboard tools to identify emerging field quality trends and prioritize actions.
• Maintain and improve quality SOPs, trackers, and documentation.
• Supervise, coach, and develop quality technicians across regions.

Connaissances

Quality management

Root cause analysis

Team leadership

ERP SAP

Outils

Power BI

Jira

Confluence

SharePoint

Description du poste

ADI Global Distribution is seeking a Quality Supervisor to own the field quality across our Exclusive Brands portfolio globally and to guide containment, disposition, and corrective actions. You will collaborate with Engineering, Procurement, Warranty, and Operations to turn data into concrete improvements.

You will lead a team of quality technicians, drive KPI reporting, and manage holds, returns, and supplier quality actions across regions, ensuring timely and accurate decisions in a