Field Quality Lead, Failure Analysis & Lab

United States Digital Space LLC; Boston (MA); On-site; USD 200,000 - 245,000; Full time

Job summary

The company in Boston, MA seeks a Senior Manager, Field Quality to lead field quality across Hardware and Accessories & Apparel, oversee the Failure Analysis function and Quality Lab, and translate strategy into scalable programs that improve product quality and member experience.

Based in Boston, you will build and develop a high-performing team, define metrics and escalation, and partner across engineering, reliability, operations, supply chain, and manufacturing to drive continuous

Qualifications

• 10+ years in field quality, failure analysis, or related consumer products.
• Experience leading multi-product quality programs and teams.
• Expert in root cause analysis and quality tools (5 Why, 8D, FMEA, CAPA).
• Experience building failure analysis labs and capabilities.
• Strong data analytics to identify trends and drive decisions.
• Ability to lead cross-functional initiatives across engineering, operations, and suppliers.
• Civil and safety/quality compliance awareness with a commitment to AI tooling.

Responsibilities

• Lead field quality strategy across Hardware and Accessories & Apparel with KPIs and programs.
• Own Failure Analysis function, EFFA, and Quality Lab with scalable processes.
• Create closed-loop quality linking field returns to product development and manufacturing.
• Lead cross-functional resolution of high-impact quality issues with containment and CAPA.
• Establish data-driven field quality metrics and executive visibility with Analytics.

Skills

Field quality leadership

Team leadership

Root cause analysis

Failure analysis

Quality systems

Data-driven decision making

Cross-functional collaboration

Problem solving methodologies

AI tools usage

Mechanical/Electrical/Manufacturing/QA

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Manufacturing Engineering

Bachelor’s degree in Quality Engineering

Bachelor’s degree in Materials Science

Job description

The company in Boston, MA seeks a Senior Manager, Field Quality to lead field quality across Hardware and Accessories & Apparel, oversee the Failure Analysis function and Quality Lab, and translate strategy into scalable programs that improve product quality and member experience.

Based in Boston, you will build and develop a high-performing team, define metrics and escalation, and partner across engineering, reliability, operations, supply chain, and manufacturing to drive continuous