Field Quality Liaison – Automotive Supplier Quality

Team Quality Services; Sparks (NV); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Insurance

Paid Time Off

401k with match

Résumé du poste

Team Quality Services in the United States is seeking a Field Quality Associate to ensure top-tier quality for automotive OEMs and suppliers. You will serve as the primary liaison between service locations and suppliers, driving continuous improvements and resolving quality issues promptly.

The role requires strong communication, problem-solving, and knowledge of QMS concepts. On-site work at locations with occasional travel for onboarding and training will be involved.

Qualifications

• High school diploma or GED required.
• Must be eligible to obtain a passport for international travel/training.
• Experience in automotive manufacturing or supplier quality assurance preferred.

Responsabilités

• Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters.
• Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow.
• Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
• Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
• Rapidly identify, isolate, communicate and resolve quality issues.
• Conduct root cause analysis of customer quality issues.
• Understand service location processes and its effect on customers’ parts.
• Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.
• Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
• Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
• Identify leads and generate new business opportunities for the Company.
• Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
• Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).
• Promote proper work ethic and demonstrate the Company’s Core Values, policies, procedures and best practices.
• Comply with all customer and service location requirements, including health/safety training and vaccination status.
• Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.
• Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.
• Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.
• Demonstrate a proven track record of driving supplier quality improvements and cost reductions.
• Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
• Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
• Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
• Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
• Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).
• Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.
• Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.
• Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
• Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
• Other duties as assigned.

Connaissances

Strong communication skills

Strong customer service skills

Minimal leadership skills

Basic problem solving/root cause

Basic understanding of QMS

Written instruction literacy

Reading/interpret blueprints

Basic data analysis

Formation

High school diploma or GED

Bachelor's degree in engineering or manufacturing-related field

Description du poste

Team Quality Services in the United States is seeking a Field Quality Associate to ensure top-tier quality for automotive OEMs and suppliers. You will serve as the primary liaison between service locations and suppliers, driving continuous improvements and resolving quality issues promptly.

The role requires strong communication, problem-solving, and knowledge of QMS concepts. On-site work at locations with occasional travel for onboarding and training will be involved.