Global Field Quality Lead

ADI Global Distribution; Lehi (UT); On-site; USD 93,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Life assistance

Job summary

ADI Global Distribution seeks a Quality Supervisor to own field quality across multiple regions, including the US, UK, and Australia. You will manage holds, stop-ship decisions, returns, and supplier corrective actions, aligning with engineering and operations to minimize field failures.

You will lead quality technicians, develop KPIs, and present data-driven insights in quarterly reviews, leveraging ERP and analytics tools to drive continuous improvement.

Qualifications

• 5 years experience in quality, field quality, or returns management for hardware or electronics products.
• Experience managing quality holds, stop-ship, containment, and non-conforming material disposition.
• Experience with RMA, warranty, and return-to-vendor processes.
• Experience with root cause analysis and corrective action methods (e.g., 8D, 5 Whys, Fishbone).
• Experience with ERP systems (SAP preferred) for inventory and returns transactions.
• Experience building and presenting quality KPIs and metrics to leadership.
• Experience supervising people or leading a team.

Responsibilities

• Own the field quality function across US, UK, and Australia, ensuring consistent processes and decisions in every region.
• Manage the quality hold process, including placing, tracking, and releasing product on hold through the quality hold board.
• Lead stop-ship decisions and execution in line with the stop-ship SOP, coordinating containment with Warehouse, Sales, and Tech Support.
• Oversee returns processes (RMA, DRMA, SRMA, and return-to-vendor), including review and approval of RTV requests.
• Partner with Engineering and Procurement to drive root cause analysis and corrective action with suppliers on field failures.
• Partner with Finance on warranty, returns, and non-conforming inventory costs, and with Safety/Legal on product safety issues.
• Prepare and present quality KPIs, DRMA trends, and goals for the monthly business review.
• Use analytics and dashboard tools to identify emerging field quality trends and prioritize actions.
• Maintain and improve quality SOPs, trackers, and documentation.
• Supervise, coach, and develop quality technicians across regions.

Skills

Quality management

Root cause analysis

KPIs & metrics

Team leadership

RMA/warranty processes

Tools

SAP ERP

Job description

ADI Global Distribution seeks a Quality Supervisor to own field quality across multiple regions, including the US, UK, and Australia. You will manage holds, stop-ship decisions, returns, and supplier corrective actions, aligning with engineering and operations to minimize field failures.

You will lead quality technicians, develop KPIs, and present data-driven insights in quarterly reviews, leveraging ERP and analytics tools to drive continuous improvement.