Field Quality Lead, Hardware & Wearables

Precision Labs; Boston (MA); Hybrid; USD 200,000 - 245,000; Full time

Job summary

WHOOP in Boston, MA seeks a Senior Manager, Field Quality to lead field quality across Hardware and Accessories & Apparel, oversee Failure Analysis and the Quality Lab, and translate quality strategy into scalable programs that improve product quality and member experience.

Reporting to the VP of Hardware Quality, you will build a high‑performing team, set KPIs, and drive cross‑functional improvements with Engineering, Operations, Supply Chain, and Manufacturing partners.

Qualifications

• 10+ years in field quality, quality engineering, failure analysis, reliability, or related.
• Experience leading teams and complex quality programs across multiple products or product categories.
• Bachelor’s degree in Mechanical, Electrical, Manufacturing, Quality Engineering, Materials Science, or related field.

Responsibilities

• Lead field quality strategy and execution across Hardware and Accessories & Apparel.
• Own the Failure Analysis function, EFFA program, and Quality Lab.
• Build a closed-loop quality system connecting field returns, feedback, reliability results, and manufacturing trends.

Skills

Field quality

Leadership

Quality strategy

Data-driven decisions

Root cause analysis

Cross-functional collaboration

Education

Bachelor’s degree in Engineering or related field

Tools

CAPA

FMEA

8D

DOE

Job description

WHOOP in Boston, MA seeks a Senior Manager, Field Quality to lead field quality across Hardware and Accessories & Apparel, oversee Failure Analysis and the Quality Lab, and translate quality strategy into scalable programs that improve product quality and member experience.

Reporting to the VP of Hardware Quality, you will build a high‑performing team, set KPIs, and drive cross‑functional improvements with Engineering, Operations, Supply Chain, and Manufacturing partners.