Global Field Enablement Director: Scale GTM & AI Coaching

Klaviyo Inc.; Denver (CO); On-site; USD 180,000 - 270,000; Full time

Job summary

Klaviyo is seeking a Director of Global Field Enablement to own enablement strategy and the operating model across the full GTM and post‑sale lifecycle. You will drive measurable outcomes such as faster ramp, higher productivity, stronger attainment, and consistent adoption of sales methodologies.

You will partner with GTM Ops, Sales, BD, CS, Partnerships, Product, and Marketing to scale enablement, leverage AI‑driven tools, and build durable coaching systems that embed best practices in daily

Qualifications

• 10+ years in enablement, L&D, PMM, or related roles spanning at least two customer-facing functions (e.g., sales and CS).
• 5+ years managing and developing high-performing teams across multiple regions.
• 5+ years in subscription/SaaS, preferably a hyperscale cloud-native platform, with scaling enablement experience for GTM orgs.

Responsibilities

• Own enablement strategy and KPI framework across GTM and post-sale lifecycle.
• Design and deliver enablement across the full customer lifecycle, including certification and coaching.
• Lead planning and execution of product launches, field kickoff, and cross-functional alignment.
• Oversee global enablement tech stack and AI-driven tooling adoption.
• Partner with Ops to streamline GTM processes, forecasting, and content cadence.
• Design an operating model balancing central standards with regional autonomy, and lead a distributed team.

Skills

Enablement strategy

Team leadership

GTM alignment

Coaching and development

AI-enabled tools

Stakeholder management

Project management

Tools

LMS

Content platforms

Conversation intelligence

Analytics tools

Job description

Klaviyo is seeking a Director of Global Field Enablement to own enablement strategy and the operating model across the full GTM and post‑sale lifecycle. You will drive measurable outcomes such as faster ramp, higher productivity, stronger attainment, and consistent adoption of sales methodologies.

You will partner with GTM Ops, Sales, BD, CS, Partnerships, Product, and Marketing to scale enablement, leverage AI‑driven tools, and build durable coaching systems that embed best practices in daily