Director, Global Field Enablement & GTM Strategy

Klaviyo Inc.; Denver, Northern (CO, KY); Hybrid; USD 180,000 - 270,000; Full time

Job summary

Klaviyo is seeking a Director, Global Field Enablement to shape enablement strategy across the full GTM lifecycle, partnering with Sales, Marketing, Product, and CS to drive faster ramp, higher productivity, and stronger adoption of our sales methodologies.

You will own KPI frameworks, build scalable playbooks, and lead an empowered, globally distributed enablement team across regions, balancing central standards with regional autonomy.

Qualifications

• 10+ years in enablement, L&D, PMM, or related roles spanning at least two customer-facing functions (e.g., sales and CS, or sales and BD).
• 5+ years managing and developing high-performing teams, ideally across multiple regions.
• 5+ years in subscription/SaaS, preferably hyperscale cloud-native platform, with proven scale experience.
• Comfortable owning enablement for both top-of-funnel/pipeline generation and closing/post-sale motions.
• Strategic leader with a vision for global field enablement across the full customer lifecycle.
• Globally minded with balance between central and regional decision-making.
• Strong relationship-builder in a matrixed org, influencing peers without direct authority.
• Exceptional coach with focus on professional development.
• Strong GTM methodology perspective and collaboration across Sales/Marketing/Product/CS.
• Experience piloting or scaling AI-enabled tools and tech platforms.

Responsibilities

• Own the enablement KPI framework and partner with GTM, Product, and Marketing to build a shared roadmap.
• Design and deliver enablement across the full customer lifecycle—pipeline, AE selling, account management, onboarding, retention, and expansion— plus coaching.
• Build and maintain playbooks, frameworks, battlecards, objection handling guides, and talking tracks.
• Lead planning and execution of product launches and Field Kickoff, including training and materiales for adoption and revenue.
• Own the global enablement tech stack (content/knowledge mgmt, conversation intelligence, LMS) and tool adoption.
• Partner with Marketing, Sales, Partner, and CS Ops to streamline GTM processes and forecasting accuracy.

Skills

Enablement leadership

GTM alignment

Sales enablement

Coaching & mentorship

Program management

Cross-functional collaboration

AI in enablement

Change management

Data-driven decision making

Content development

Tools

Conversation intelligence

Content platforms

LMS

Job description

Klaviyo is seeking a Director, Global Field Enablement to shape enablement strategy across the full GTM lifecycle, partnering with Sales, Marketing, Product, and CS to drive faster ramp, higher productivity, and stronger adoption of our sales methodologies.

You will own KPI frameworks, build scalable playbooks, and lead an empowered, globally distributed enablement team across regions, balancing central standards with regional autonomy.