Director, Global Field Enablement

Klaviyo; Denver (CO); On-site; USD 180,000 - 250,000; Full time

Job summary

Klaviyo, a leading ecommerce growth platform, seeks a Director, Global Field Enablement to own enablement strategy across GTM and post-sale. You will drive faster ramp, higher productivity and stronger quota attainment by shaping the enablement KPI framework and partnering with Sales, Product, Marketing, and CS.

You will plan and deliver enablement for outbound/inbound pipeline, AE selling, account management and post-sale onboarding, adoption, retention and expansion; build playbooks,

Qualifications

• 10+ years in enablement or related roles across at least two customer-facing functions.
• 5+ years leading and developing teams across regions.
• 5+ years in subscription/SaaS, scaling enablement for GTM orgs.

Responsibilities

• Own enablement KPI framework (ramp time, quota attainment, win rate, pipeline conversion).
• Design and deliver enablement across the full customer lifecycle from pipeline to renewal.
• Build and maintain playbooks, battlecards, objection guides, and talk tracks.

Skills

Enablement strategy

Team leadership

SaaS experience

GTM alignment

AI adoption

Tools

LMS

Content management

CRM systems

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

The Global Field Enablement team equips every customer-facing function - Sales, Business Development, Customer Success, and Partnerships - to hit revenue and retention targets through consistent execution.

The Director, Global Field Enablement owns enablement strategy and the operating model across the full GTM and post-sale lifecycle, from pipeline generation through renewal and expansion, and is accountable for measurable outcomes: faster ramp, higher productivity, stronger attainment, and consistent adoption of Klaviyo's sales and customer engagement methodologies.

This role partners closely with GTM Operations, Sales, Business Development, Customer Success, Partnerships, Product, Product Marketing, and RevOps, increasingly leveraging AI-enabled tools to keep GTM teams faster, more effective, and always learning. It also aligns with adjacent enablement teams - Channel & Partner Enablement, ProServe Enablement, and Learning & Development - to drive unified standards, embedding core processes deeply enough into daily behavior that they scale reliably as Klaviyo grows.

Strategy & GTM alignment

Own the enablement KPI framework (ramp time, quota/goal attainment, win rate, pipeline conversion, multi-product adoption) and partner with GTM, Product, and Marketing leaders to build a shared roadmap and prioritize investment against the highest-leverage gaps.

Sales, pipeline, and post-sale enablement

Design and deliver enablement across the full customer lifecycle - outbound/inbound pipeline generation (BDR/SDR), AE selling, account management/expansion, and post-sale onboarding, adoption, retention, and expansion - including certification and manager-led coaching.

Build and maintain playbooks, prospecting/qualification frameworks, battlecards, objection-handling guides, and talk tracks that extend the Klaviyo Sales Methodology, and ensure consistent value messaging from first engagement through renewal.

Product launches & Field Kickoff

Lead planning and execution of product launches, developing launch plans, GTM enablement materials, and training to drive adoption and revenue.

Own end-to-end program management of Field Kickoff - timeline, workstreams, logistics, executive alignment, messaging, and content - as the connective tissue across Sales, Marketing, Product, and CS.

Technology, AI, and change management

Own the global enablement tech stack (content/knowledge management, conversation intelligence, LMS) and the standards for its use.

Lead evaluation and adoption of AI-driven tools for coaching, content delivery, deal inspection, and productivity, with a clear point of view on where AI helps versus adds noise.

Build reinforcement and manager-coaching systems that make new behaviors stick, rather than deliver one-time training.

Process, operations, and market intelligence

Partner with Marketing, Sales, Partner, and CS Ops to streamline GTM processes and co-develop frameworks for pipeline management and forecasting accuracy.

Drive training, certification, and manager reinforcement so standard processes (Sales Process, Customer Engagement Process, core systems) get embedded in daily behavior, not just documented - building a consistent operating standard that scales with headcount, segments, and geography.

Partner with Competitive Intelligence and Product Marketing to keep content current with market and competitive trends, and cascade that intelligence into enablement materials and field communications.

Global operating model & leadership

Design an operating model balancing central standards with regional autonomy, and align a unified enablement approach with peer teams (Channel & Partner Enablement, ProServe Enablement, L&D) without direct authority over them.

Lead and develop a high-performing, globally distributed enablement team, providing coaching, mentorship, and clear growth paths.

Who you are:

• 10+ years in enablement, L&D, PMM, or related roles spanning at least two customer-facing functions (e.g., sales and CS, or sales and business development).
• 5+ years managing and developing high-performing teams, ideally across multiple regions.
• 5+ years in subscription/SaaS, preferably a hyperscale cloud-native platform, with a proven record scaling enablement for GTM orgs of meaningful scale.
• Comfortable owning enablement for both top-of-funnel/pipeline generation (BDR/SDR) and closing/post-sale motions, recognizing these require distinct