Global Event Travel Lead - Client-Focused & Travel Ops

Reed & Mackay Internal; United States; Remote; USD 85,000 - 130,000; Full time

Job summary

Navan is seeking an experienced Event Travel Manager to support key US clients as a primary liaison within the Event Travel Department. You will provide personalized travel support, manage bookings across hotels, flights, cars, and rail, and align with client objectives to maximize value.

Ideal candidates have 4+ years of GDS experience (Sabre, Amadeus), strong CSAT track records, and proficiency with Navan TravelXen, Slack, and Google Workspace.

Qualifications

• 1–3 years of Group Travel planning experience.
• Strong written and spoken communication.
• Navan TravelXen knowledge preferred.
• Proficient with MS Office/Google Suite.
• Familiar with Slack for internal communication.
• Ability to multitask and resolve urgent issues quickly.

Responsibilities

• Assist travellers with best-in-class travel support, including cancellations and updates.
• Provide accurate fare information for hotels, flights, cars, and rail.
• Collaborate with client contacts to meet program objectives.
• Maintain project documentation to ensure policy compliance.
• Troubleshoot using agent tools to assist travellers.
• Coordinate program planning from post-sale to final invoicing.
• Participate in team meetings on product launches and updates.
• Continuously expand travel industry knowledge and Navan platform skills.

Skills

Group Travel planning

Professional communication

Customer service

Multitasking

Problem solving

Adaptability

Tools

Navan TravelXen

Sabre GDS

Amadeus GDS

NDC

Slack

MS Office (Excel/Word/PowerPoint)

Google Workspace

Job description

Navan is seeking an experienced Event Travel Manager to support key US clients as a primary liaison within the Event Travel Department. You will provide personalized travel support, manage bookings across hotels, flights, cars, and rail, and align with client objectives to maximize value.

Ideal candidates have 4+ years of GDS experience (Sabre, Amadeus), strong CSAT track records, and proficiency with Navan TravelXen, Slack, and Google Workspace.