Event Travel Manager

Bazeta; Northern (KY); Remote; USD 68,000 - 72,000; Full time

Job summary

TripActions is seeking an Event Travel Manager to provide top-tier travel management for key clients across the United States. The role includes assisting travellers with bookings, changes, and problem resolution, while maintaining strong client relationships and ensuring program objectives are met.

The position requires experience in group travel planning, GDS systems, and excellent communication. A remote work arrangement is supported, with flexibility to align with client needs and growth

Qualifications

• 4+ years of Group Travel planning experience preferred.
• Proficient MS Excel, Word, PowerPoint and Google Suites skills.
• Professional oral and written communication skills required.
• Navan TravelXen knowledge is preferred with strong understanding of travel bookings.
• Client facing video calls for setup and project management required.
• Knowledge of internal communication tools – Slack.

Responsibilities

• Provide the highest possible level of Event Travel Management to key clients.
• Develop relationships across Navan to support clients’ event objectives.
• Assist travellers with personalized travel support and handle changes or cancellations.
• Provide accurate fare information for hotel, flight, car, and rail bookings.
• Coordinate program planning from post-sale to final billing.
• Participate in team meetings and stay updated on product launches and initiatives.

Skills

Group Travel planning

GDS experience

Customer service

Communication

Tools

Navan TravelXen

MS Excel

Word

PowerPoint

Google Suites

Slack

Job description

# Event Travel ManagerUnited States3 hours agoID 2040699Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: TripActionsLevel: Director## DescriptionPurpose of the Role: • To provide the highest possible level of Event Travel Management to key clients, General Manager, Global Head of Event Travel, Team Leads and the Event Travel Team overall. • To develop relationships across all areas of Navan sharing best in class market knowledge of Event Travel and thus supporting clients’ key objectives in arranging events • To ensure maximum revenue generation in all areas of Navan Event Travel while always ensuring significant return on investment to the client Key Responsibilities: As a primary client liaison of the Event Travel Department, you will further the vision and goals of Navan by providing outstanding support across the US. • Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings. • Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed. • Work closely with client contacts to understand and meet program objectives/outcomes. • Identifies clients' measures of critical success factors for project • Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.) • Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller. • Responsible for coordination of program planning from post-sale stage to final billing • Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs • Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers • Training in Navan/R&M Systems • Support Team Lead Skills Required: • One to three years of Group Travel planning experience preferred • Professional oral and written communication skills required • Navan TravelXen knowledge is preferred with strong understanding of travel bookings. • Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology • Client facing video calls for setup and project management required. • Knowledge of internal communication tools – Slack • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. • An empathetic disposition with the ability to always maintain a professional attitude • Experience and ability to adapt and thrive in a hyper-growth environment • 4+ years of GDS experience preferred Sabre including PNR building and ticketing, Amadeus and NDC preferred as well. • An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries. • Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships • Proven record with strong customer service skills and strong CSAT positive outcome. • Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends) • An interest in travel with a basic understanding of world geography The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $68,000—$72,000 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.