Event Travel Manager

TripActions; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Navan is seeking an experienced Event Travel Manager to deliver best-in-class travel services for key clients in the United States. You will support travellers across changes, cancellations, and updates to hotel, flight, car, and rail bookings, while maintaining detailed program documentation and aligning with client objectives.

You will provide accurate fare information, manage post-sale planning through final billing, and continuously improve product knowledge to raise service standards.

Qualifications

• Experience in Group Travel planning and delivering travel solutions to enterprise clients.
• Strong customer service mindset with professional communication.
• Proficiency with Sabre and PNR creation and ticketing processes.

Responsabilités

• Assist travellers with personalized travel support before, during, and after travel, including changes and cancellations.
• Provide accurate fare information for hotel, flight, car, and rail bookings.
• Work with client contacts to understand and meet program objectives.
• Identify clients' key success factors for projects and ensure delivery.
• Maintain thorough project documentation including contracts and SLAs.
• Troubleshoot issues using agent tools and resolve inquiries promptly.
• Coordinate program planning from post-sale to final billing.
• Participate in team meetings and stay updated on product launches and initiatives.
• Train in Navan/RM Systems and support Team Lead.

Connaissances

Group travel planning

Customer service

Sabre PNR

Ticketing

Project management

Communication skills

Slack proficiency

MS Excel

Google Workspace

Multitasking

Problem solving

Outils

Navan TravelXen

Description du poste

Purpose of the Role:

To provide the highest possible level of Event Travel Management to key clients, General Manager, Global Head of Event Travel, Team Leads and the Event Travel Team overall.

To develop relationships across all areas of Navan sharing best in class market knowledge of Event Travel and thus supporting clients’ key objectives in arranging events

To ensure maximum revenue generation in all areas of Navan Event Travel while always ensuring significant return on investment to the client

Key Responsibilities:

• Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
• Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
• Work closely with client contacts to understand and meet program objectives/outcomes.
• Identifies clients' measures of critical success factors for project
• Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
• Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
• Responsible for coordination of program planning from post-sale stage to final billing
• Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs
• Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers
• Training in Navan/R M Systems
• Support Team Lead

Skills Required:

• One to three years of Group Travel planning experience preferred
• Professional oral and written communication skills required
• Navan TravelXen knowledge is preferred with strong understanding of travel bookings.
• Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
• Client facing video calls for setup and project management required.
• Knowledge of internal communication tools – Slack
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to always maintain a professional attitude
• Experience and ability to adapt and thrive in a hyper-growth environment
• 4+ years of GDS experience preferred Sabre including PNR building and ticketing, Amadeus and NDC preferred as well.
• An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
• Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships
• Proven record with strong customer service skills and strong CSA