Global Enterprise Travel Lead

Flight Centre Careers Job Listings; Massachusetts; On-site; USD 112,500 - 120,000; Full time

Benefits offered by this job

Travel perks/discounts

Health benefits

Global career opportunities

Job summary

Flight Centre Travel Group USA in Boston, MA seeks an Enterprise Account Manager to own end-to-end relationships for large multinational travel programmes. You will lead cross-functional teams across product, analytics, and consulting to deliver strategic outcomes and ensure client satisfaction.

The role demands deep experience with global travel programmes, strong negotiation skills, and the ability to influence senior stakeholders. A collaborative, inclusive culture is emphasized.

Qualifications

• 10+ years in travel industry, preferably account management.
• Proven experience managing large multinational clients.
• Strong commercial acumen including profitability and contracts.
• Expertise in strategic account management and customer engagement.
• Experience in change management and project delivery.
• Advanced stakeholder management including C-suite engagement.
• Strong data analysis and interpretation capabilities.
• Leadership across cross-functional teams.
• Strong presentation, communication, and storytelling skills.
• Experience with global travel programmes and T&E environments.
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI.
• Experience using Salesforce or similar CRM platforms.
• Strong negotiation and relationship-building skills.
• Ability to operate effectively in multinational environments.

Responsibilities

• Own end-to-end journey for enterprise accounts.
• Build and execute strategic business plans aligned to contract lifecycles.
• Drive profitability through commercial insight and upsell opportunities.
• Lead QBIRs with strategic recommendations.
• Manage programme objectives, milestones and outcomes.
• Interpret data and deliver actionable insights to optimise travel programmes.
• Act as primary relationship owner between FCM and client.
• Collaborate with commercial, product, and analytics teams.
• Support implementations and product adoption initiatives.
• Identify opportunities to improve policy compliance, savings, and traveller satisfaction.
• Provide expert advice on global travel and T&E programmes.
• Drive senior-level stakeholder engagement, including C-suite communication.
• Lead multinational and multicultural teams.
• Bridge Account Management and Consulting functions.

Skills

Account management

Strategic leadership

C-suite engagement

Data analysis

Sales/upsell

Stakeholder management

Communication skills

Presentation skills

Tools

Salesforce

Job description

Flight Centre Travel Group USA in Boston, MA seeks an Enterprise Account Manager to own end-to-end relationships for large multinational travel programmes. You will lead cross-functional teams across product, analytics, and consulting to deliver strategic outcomes and ensure client satisfaction.

The role demands deep experience with global travel programmes, strong negotiation skills, and the ability to influence senior stakeholders. A collaborative, inclusive culture is emphasized.